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Banking Customer Service Representative

2 months ago

Martinsville, Indiana, United States Home Bank SB Full time
Job Overview

POSITION SUMMARY:
The primary role of this position is to assist clients with the financial transactions of the bank, including addressing inquiries and resolving issues to enhance customer loyalty and attract new clientele.

KEY RESPONSIBILITIES:

Transaction Management

  • Records client transactions and provides receipts
  • Balances daily financial activities and reports any discrepancies to the Head Teller
  • Processes checks and cash in accordance with established protocols
  • Orders cash supply for the bank and counts incoming funds
  • Implements holds on accounts, processes change orders, and accepts loan repayments
  • Manages automated teller machines and night deposit services
  • Balances cash drawer at the end of the shift, reporting any inconsistencies to the Head Teller

Client Support

  • Promotes and educates clients about the bank's offerings
  • Responds to client inquiries

ESSENTIAL COMPETENCIES:

Effective Communication

  • Communicates clearly and assertively
  • Provides timely updates to relevant parties
  • Listens attentively to others
  • Respects diverse opinions

Integrity

  • Takes responsibility for errors
  • Ensures consistency between actions and words
  • Adheres to ethical and legal standards

Team Collaboration

  • Shows respect for colleagues
  • Aligns personal objectives with team goals
  • Builds and sustains positive relationships across the organization

Adaptability

  • Maintains composure in challenging situations
  • Exhibits flexibility in working with others
  • Assists others in adapting to changes

Customer Service Excellence

  • Responds effectively to client needs
  • Addresses client questions and concerns thoroughly
  • Solves client issues promptly and practically
  • Maintains confidentiality of sensitive information

Bank Representation

  • Exhibits strong interpersonal communication and presentation skills
  • Handles difficult client interactions with respect
  • Maintains a professional appearance

Professional Standards

  • Demonstrates high professional judgment
  • Provides accurate financial information to clients
  • Exhibits strong customer service and communication abilities
  • Maintains independence and objectivity in job duties

KNOWLEDGE REQUIREMENTS:

  • General understanding of business and finance
  • Knowledge of teller operations
  • Familiarity with financial services regulations and compliance
  • Understanding of fraud prevention and detection
  • Awareness of the bank's products, services, and policies

WORK ENVIRONMENT:
This role operates in a professional office setting, utilizing standard office equipment such as computers, phones, and photocopiers.

PHYSICAL REQUIREMENTS:
The physical demands of this position require regular communication and frequent standing, walking, and use of hands.

OTHER REQUIREMENTS:

  • High school diploma or equivalent preferred.
  • 1-2 years of experience in a similar role is advantageous.
  • Proficient in office skills, including computer usage and communication.
  • Ability to handle cash accurately.
  • Capability to lift up to 30 lbs.
  • Ability to sit or stand for extended periods.