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Customer Service Representative

2 months ago

Colorado Springs, Colorado, United States Inceed Full time
About the Role

We are seeking a highly skilled Customer Account Representative to join our team at Inceed. As a key member of our team, you will be responsible for handling high-volume customer service tasks, including quoting orders and processing.

Key Responsibilities
  • Manage high volumes of customer interactions, ensuring timely and effective resolution of issues.
  • Communicate effectively with sales teams to ensure seamless customer service.
  • Identify and address inefficiencies, proposing solutions to improve processes.
  • Work independently with minimal supervision, maintaining a high level of organization and productivity.
Requirements and Qualifications
  • 3+ years of experience in customer-facing roles.
  • Strong technical skills, including ERP software proficiency.
  • Demonstrated maturity and ability to address inefficiencies directly.
  • Ownership, initiative, and a self-starter attitude.
  • Supervisory experience is a plus, but not required.
Perks and Benefits
  • Competitive medical, dental, and vision insurance plans.
  • Voluntary and long-term disability insurance.
  • Paid Time Off, 401k, and Holiday Pay.
  • Weekly direct deposit or pay card deposit.

If you are a motivated and customer-focused individual looking for a challenging role, please submit your resume for consideration. We are an equal opportunity employer and welcome applications from diverse candidates.