Customer Service Representative II, Commercial

4 weeks ago


Spring Valley, Nevada, United States PILOT Full time

The Commercial Customer Service Representative II plays a vital role in ensuring seamless customer interactions and sales support at PILOT. This position involves assisting customers and Sales Staff in placing fuel/oil orders and coordinating deliveries.


Key Responsibilities:
  • Answer customer inquiries regarding product information and account status
  • Coordinate with Operations to ensure timely deliveries
  • Provide basic product information to customers
  • Set up new delivery locations
  • Input orders into billing and dispatch systems

Work Schedule:
The typical work schedule for this position is Monday to Friday, 8:00 AM to 5:00 PM, with flexibility based on customer demand and market conditions. This allows for a dynamic and adaptable work environment that meets the needs of our customers and Sales Staff.

Qualifications:
To succeed in this role, you should possess excellent customer service skills, multitasking abilities, and problem-solving skills. Additionally, proficiency in basic computer skills and bilingualism in Spanish/English are highly valued. A high school diploma or equivalent is required, and a typing speed of 40+ words per minute is preferred.

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