Customer Service Representative

3 weeks ago


Watkinsville, Georgia, United States The UPS Store Full time
Job Title: Part-Time Center Associate

The Part-Time Center Associate plays a vital role in delivering exceptional customer service to all retail customers by receiving and processing packages for courier shipment and operating various equipment and devices. The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance.

Responsibilities:
  • Deliver outstanding customer service to walk-in customers and telephone inquiries
  • Practice good listening skills with customers, UPS Store team members, and leadership
  • Take ownership of the customer's shipping needs and offer viable solutions
  • Learn all product and service offerings, alternative solutions, and industry trends
  • Operate all equipment, software, and devices in an expert fashion and be willing to teach others
  • Maintain a clean, organized, and safe working environment
  • Perform other duties as assigned
Qualifications:
  • High school diploma or GED required
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Outstanding phone skills
  • Strong verbal and written communication skills, including spelling and math
  • Prompt, reliable, and responsible
  • Able to lift 40+ pounds
  • Willing and able to work 25 to 30 hours per week for a 7-day work week during closing shifts and weekends


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