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Retail Store Manager

2 months ago

Brentwood, Tennessee, United States Circle K Full time
Job Description

Job Summary:

The Store Manager is a key leadership role responsible for overseeing the daily operations of a Circle K retail store. This individual will be responsible for ensuring excellent customer service, managing store employees, and driving sales growth.

Key Responsibilities:
  • Leadership and Management:
    • Recruit, hire, and train high-performing employees to deliver exceptional customer service.
    • Develop and implement strategies to drive sales growth and improve store profitability.
    • Maintain a positive and supportive work environment, fostering open communication and collaboration among team members.
    • Schedule employees to maximize customer service and maintain store appearance.
  • Site Relationships:
    • Build and maintain strong relationships with suppliers to ensure timely and efficient delivery of products.
    • Resolve customer complaints in a timely and professional manner, ensuring customer satisfaction.
    • Promote a positive public image within the community, adhering to Circle K's brand standards.
  • Training and Development:
    • Develop and implement training programs to enhance employee skills and knowledge.
    • Conduct regular performance evaluations and provide constructive feedback to employees.
    • Identify and address training needs to improve store performance.
  • Communication:
    • Develop and implement effective communication strategies to keep employees informed and engaged.
    • Conduct regular team meetings to discuss store performance, goals, and objectives.
  • Organizing and Planning:
    • Develop and implement action plans to address store performance gaps and improve overall results.
    • Manage and supervise store employees to ensure accurate and timely completion of tasks and reports.
    • Ensure store appearance and merchandising meet Circle K's standards.
  • Financial:
    • Analyze sales and expense data to identify areas for improvement and implement cost-saving measures.
    • Manage store budgets and forecasts to ensure profitability.
    • Monitor and control cash handling and inventory management.
Requirements:
  • Education: High school diploma or equivalent required.
  • Experience: Retail sales experience preferred.
  • Skills: Strong leadership and communication skills, ability to work in a fast-paced environment, and proficiency in computer software applications.