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Patient Financial Counselor

1 month ago

Leawood, Kansas, United States Menorah Medical Center Full time
Job Summary

We are seeking a highly skilled Patient Financial Counselor to join our team at Menorah Medical Center. As a key member of our revenue cycle team, you will be responsible for reviewing the Financial Clearance Worklist daily and visiting in-house patients to collect estimated patient liability amounts. You will also be responsible for explaining all financial information and working closely with outside agencies to ensure patients' financial coverage.

Key Responsibilities
  • Follow AIDET guidelines in all interactions with patients
  • Demonstrate excellent customer service
  • Visit all uninsured patients in-house and provide estimates to patients and/or physicians as requested
  • Generate insurance verification and precertification reports daily and follow up with case management and insurance verification departments as appropriate
  • Follow all guidelines set forth in the Cash Handling policy
  • Utilize eligibility systems, online websites, or phone calls to determine insurance benefits and precertification requirements
  • Assist patients with payment arrangements and coordinate with the Medicaid Eligibility Staff to assist patients with financial applications
  • Contact patient employers, if necessary, for verification of employment, premium status, babies being added to policies
  • Escalate any concerns as needed to Patient Access Manager/Supervisor
  • Enter pertinent insurance information into the HIS system (i.e. Meditech)
  • Enter appropriate notes for all patient encounters
  • Maintain a professional image and implement excellent customer service to customers
  • Complete financial analysis and collect estimated patient liabilities
  • Follow up with patients for necessary signatures if they were incomplete at the time of hospitalization
Requirements
  • High school diploma or GED preferred
  • 1 year of related experience required
  • Proficiency in Microsoft Office applications