Client Advocate

Client Advocacy Role

At Heartland, a Global Payments Company, we're seeking a skilled Client Advocate to join our team. As a Client Advocate, you'll play a critical role in delivering exceptional customer experiences, driving business growth, and fostering long-term relationships with our clients.

Key Responsibilities

• Proactively engage with clients to understand their needs and provide tailored solutions.
• Develop and maintain strong relationships with clients, ensuring their satisfaction and loyalty.
• Collaborate with internal teams to resolve client issues and improve overall customer experience.
• Identify opportunities to upsell and cross-sell our services, driving revenue growth and business expansion.
• Stay up-to-date with industry trends and competitor activity, providing valuable insights to inform business decisions.

Requirements

• 1+ years of customer-facing experience, preferably in a similar role.
• Strong communication and interpersonal skills, with the ability to build rapport with clients and internal stakeholders.
• Proven track record of driving business growth and improving customer satisfaction.
• Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
• Strong analytical and problem-solving skills, with the ability to think critically and creatively.

What We Offer

• A comprehensive benefits package, including medical, dental, and vision care.
• A competitive salary and bonus structure, with opportunities for career advancement.
• A dynamic and supportive work environment, with a focus on collaboration and teamwork.
• Professional development opportunities, including training and mentorship programs.