Technology Services Director

1 day ago


Madison, Wisconsin, United States American Family Insurance Full time
Job Summary

This is a key leadership role responsible for driving the strategic direction and delivery of enterprise productivity and interaction solutions. The successful candidate will manage the implementation and support of communications and collaboration technologies, ensuring seamless integration and maximum value for the organization.

Key Responsibilities
  • Lead the development and execution of enterprise service management capabilities, including process and governance, change, problem, knowledge, and request management processes.
  • Direct the research, business requirements, innovation, and proposals for technology solutions procured by the corporation.
  • Oversee the architectural design, development, and enhancement of technology infrastructure, making strategic decisions regarding system lifecycles and platforms.
  • Develop service definitions and map existing systems and devices to those service levels.
  • Deliver technology solutions for security, regulatory, and legal compliance associated with major domain functions.
  • Review schedules, approach, and implementation of technology requirements to manage technology lifecycles.
  • Create a collaborative, performance-driven work environment by facilitating and fostering trust, transparency, and inclusion.
Requirements
  • Demonstrated effective leadership skills.
  • Demonstrated experience providing customer-driven solutions, support, or service.
  • Demonstrated experience in architecture design, development, and maintaining communications and collaboration technologies in an environment supporting 20,000+ users across 3,000+ locations.
  • Extensive knowledge and understanding of electronic mail, social networking, and collaboration, office productivity solutions, electronic conferencing solutions, and enterprise fax solutions.
  • Solid knowledge and understanding of security, privacy, business, and regulatory requirements associated with communications and collaboration technologies and solutions.
Preferred Certifications
  • ITIL (Information Technology Infrastructure Library) Certification.
  • Certified Service Manager (CSM).
  • ISO/IEC 20000 Certification.
  • Certified Information Systems Auditor (CISA).
  • Certified in the Governance of Enterprise IT (CGEIT).

We encourage applicants with a passion for technology and leadership to apply. American Family Insurance offers a comprehensive benefits package, including medical, dental, vision, and wellbeing benefits, as well as a competitive 401(k) contribution, pension plan, annual incentive, paid holidays, and paid time off program.

We are an equal opportunity employer and consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.



  • Madison, Wisconsin, United States Tyler Technologies Full time

    Director of TechnologyJoin Tyler Technologies as a key member of our leadership team and drive the strategic direction of our technology organization.Key ResponsibilitiesLead a team of technology professionals through hiring, performance management, development, training, and succession planning.Develop and execute a strategic technology plan aligned with...


  • Madison, Wisconsin, United States Cardinal Health Full time

    Job SummaryCardinal Health is seeking a highly skilled and experienced Director, Commercial Technologies to lead our Commercial Technologies team. This role will be responsible for developing and implementing a multi-year technology roadmap to maximize business value and enhance the customer experience.Key ResponsibilitiesDevelop and implement a...


  • Madison, Wisconsin, United States Cardinal Health Full time

    Job SummaryCardinal Health is seeking a highly skilled and experienced Director, Commercial Technologies to lead our Commercial Technologies team. This role will be responsible for developing and implementing a multi-year technology roadmap to maximize business value and enhance the customer experience.Key ResponsibilitiesDevelop and implement a...


  • Madison, Wisconsin, United States Oakwood Village Univ Woods Homes, Inc. Full time

    Director of Resident Care ServicesWe are seeking a dedicated and compassionate Director of Resident Care Services to lead our nursing department at Oakwood Village's Prairie Ridge senior living community in Madison. This role is responsible for overseeing the nursing services within the facility to ensure compliance with regulations and high-quality care.Why...

  • Director of Services

    3 weeks ago


    Madison, Wisconsin, United States Cinnaire Corporation Full time

    Job Title: Director of ServicesCinnaire Corporation is seeking a highly skilled and experienced Director of Services to join our team. As a key member of our organization, you will be responsible for ensuring the delivery of high-quality services to our residents and stakeholders.Key Responsibilities:Act as the owner's representative for Cinnaire Solution's...


  • Madison, Wisconsin, United States Capital Senior Living Full time

    Join Our Team as a Dining Services DirectorWe are seeking a highly skilled and experienced Dining Services Director to lead our culinary team at Middleton Crossing, a Sonida Senior Living community. As a key member of our team, you will be responsible for overseeing the planning, preparation, and presentation of meals for our...


  • Madison, Wisconsin, United States Advocate Aurora Health Full time

    About the RoleWe are seeking a highly skilled and experienced Surgical Services Director to join our team at Advocate Aurora Health. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our surgical services department.Key ResponsibilitiesDevelop and implement strategic plans to improve patient care and...


  • Madison, Wisconsin, United States Advocate Aurora Health Full time

    Job Title: Surgical Services DirectorWe are seeking a highly skilled and experienced Surgical Services Director to join our team at Advocate Aurora Health. As a key member of our leadership team, you will be responsible for overseeing the daily operations of our surgical services department, ensuring the highest level of patient care and satisfaction.Key...


  • Madison, Wisconsin, United States Korn Ferry Full time

    Director of Mission ServicesAt Goodwill, we are committed to helping individuals with barriers to employment achieve their full potential. We are seeking a highly skilled and experienced Director of Mission Services to lead our residential programs and employment services.Key Responsibilities:Lead and grow our mission services, including residential programs...


  • Madison, Wisconsin, United States University of Wisconsin Hospitals and Clinics Authority Full time

    {"title": "Perioperative Service Director", "content": "Job SummaryWe are seeking a highly skilled Registered Nurse to lead our Perioperative Service team. As a Perioperative Service Director, you will be responsible for directing, planning, implementing, and evaluating patient care programs for the perioperative patient population.Key ResponsibilitiesLead...

  • Area Director

    4 weeks ago


    Madison, Wisconsin, United States Dungarvin Full time

    Job Title: Area DirectorAt Dungarvin, we are seeking a highly skilled and experienced Area Director to lead our residential programs in south-central Wisconsin. As a key member of our management team, you will be responsible for overseeing the operations of approximately 10-12 programs, including high acuity services.Key Responsibilities:Supervise and...

  • Area Director

    3 weeks ago


    Madison, Wisconsin, United States Dungarvin Full time

    Job Title: Area DirectorJoin Dungarvin, a national organization dedicated to providing high-quality community-based supports to individuals with intellectual and developmental disabilities, as an Area Director. This role offers a unique opportunity to lead a team of professionals in delivering exceptional services and making a meaningful impact in the lives...


  • Madison, Wisconsin, United States OAK PARK NURSING AND REHAB Full time

    Join Our Team at Oak Park PlaceWe are seeking a motivated and compassionate individual to oversee our Social Services and Activity departments at our beautiful Nakoma facility. As a Social Worker/Activity Director, you will play a vital role in enhancing the lives of our residents and creating a warm and welcoming community.Responsibilities:Develop and...


  • Madison, Wisconsin, United States Capital Senior Living Full time

    About the RoleWe are seeking a highly skilled and experienced Dining Services Director to join our team at Middleton Crossing, a Sonida Senior Living community. As a key member of our leadership team, you will be responsible for overseeing the daily operations of our dining services, ensuring exceptional customer service and care to our senior...

  • Area Director

    5 days ago


    Madison, Wisconsin, United States Dungarvin Full time

    Job Title: Area DirectorJoin Dungarvin as an Area Director and take on a leadership role in overseeing our residential programs in south-central Wisconsin. As a key member of our management team, you will be responsible for supervising program directors, ensuring exceptional quality and efficient utilization of resources.Key Responsibilities:Lead the...


  • Madison, Wisconsin, United States OAK PARK NURSING AND REHAB Full time

    About Oak Park PlaceWe are a compassionate and dedicated team at Oak Park Place, committed to enhancing the lives of our residents. Our goal is to provide a supportive and inclusive environment that fosters growth and well-being.Job SummaryWe are seeking a motivated and experienced Social Worker/Activity Director to oversee our Social Services and Activity...


  • Madison, Wisconsin, United States OAK PARK NURSING AND REHAB Full time

    We are seeking a motivated and experienced professional to oversee our Social Services and Activity departments at Oak Park Place's Nakoma facility. As a Social Worker/Activity Director, you will be responsible for creating engaging programs and services that enhance the lives of our seniors.Key Responsibilities:Develop and implement social services and...


  • Madison, Wisconsin, United States OAK PARK NURSING AND REHAB Full time

    We are seeking a motivated and experienced professional to oversee our Social Services and Activity departments at Oak Park Place's Nakoma facility. As a Social Worker/Activity Director, you will be responsible for creating engaging programs and services that enhance the lives of our residents.Key Responsibilities:Develop and implement social services and...


  • Madison, Wisconsin, United States Advocate Aurora Health Full time

    Job SummaryWe are seeking a highly skilled and experienced Surgical Services Director to join our team at Advocate Aurora Health. As a key member of our leadership team, you will be responsible for overseeing the daily operations of our surgical services department, ensuring the highest level of patient care and satisfaction.Key ResponsibilitiesDevelop and...

  • Center Director

    3 weeks ago


    Madison, Wisconsin, United States The Learning Experience - Corporate Childcare Centers Full time

    Lead a Team of EducatorsAs a Center Director at The Learning Experience, you will lead a team of educators in creating a nurturing environment that fosters learning and growth for children. With a focus on early childhood education, you will implement our proprietary curriculum and utilize the latest technology and resources to drive student success.Benefits...