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Service Technician

2 months ago

Ladson, United States Lincoln Electric Full time
Job Summary

Lincoln Electric is seeking a highly skilled Service Technician to join our Global Service Team in Scheifling, Austria. The successful candidate will have a strong background in mechanical and electrical knowledge, paired with troubleshooting skills, and excellent communication and customer service skills.

Key Responsibilities
  • Perform comprehensive service tasks on our robotic assembly and welding systems installed in North America, including robot calibrations, software updates, and general troubleshooting.
  • Educate customers on the efficient usage of the equipment, providing clear operational guidance.
  • Diagnose customer problems and identify immediate fixes in case of machine shutdowns.
  • Partner with clients to propose longer-term improvements and liaise with the Engineering team based in Austria.
  • Install aftermarket parts and products sold as upgrades or retrofits to existing clients.
  • Identify spare parts demand and leverage it through the back-office team.
  • Provide service reports with value propositions and recommendations for customers.
  • Build and maintain stable relationships with customers at both managerial and operator levels to shape the image of Lincoln Electric as a premium equipment and automation solution provider.
  • Willingness to travel domestically and internationally 75% of the year.
  • Perform general duties as assigned and assist in other areas as workload requires.
Requirements
  • High School Diploma/GED or equivalent experience.
  • 3+ years' experience in installation/servicing of high-value industrial machinery.
  • Strong software, electrical, and mechanical skillset; knowledge of robotic welding equipment.
  • Ability to work flexible hours around a changing schedule.
  • Excellent communication, organizational, interpersonal, and diagnostic skills.
  • Ability to work independently without much supervision.
  • Commitment to travel 75% of the year throughout North America (US, Canada, Mexico).
  • Good communication skills and strong service mindset when dealing with customers.
  • Fluent English - both written and verbal.
  • Current and valid US driver's license with a clean driving record and reliable transportation.
Preferred Skills
  • Technical Certifications in an engineering field, ideally in Electrical/Mechanical Engineering, Mechatronics or equivalent.
  • Fluent in Spanish, French, or any other language.
Work Environment

The Service Technician will be frequently exposed to moving mechanical parts and vibration, airborne particles, and machine lubricants and chemicals used in cleaning processes. The noise level in the work environment is usually moderate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The Service Technician will regularly be required to talk or hear, stand/walk on cement floors, use hands to finger, handle, or grasp, and reach with hands and arms. The position requires occasional lifting, pushing, and pulling objects that weigh up to 60 pounds. The employee will frequently be required to grip and operate hand tools with a minimum of 50 in/lbs of force. The employee will frequently be required to see fine components and possess manual dexterity to properly place and solder these components.

EEO Statement

Lincoln Electric promotes equal employment opportunities and will not discriminate, nor tolerate discrimination, against any applicant or employee because of age; race; color; religion; sex; sexual orientation; gender identity; national origin; citizenship status; disability; veteran status; genetic information; or on the basis of pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation.