Customer Service Representative

4 days ago


Dexter, Michigan, United States TravelCenters of America Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in our Quick Service Restaurant. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive dining experience for our guests, and contributing to the success of our restaurant.

Key Responsibilities
  • Customer Service: Serve each customer courteously, quickly, and efficiently with a sincere, positive, pleasant, and enthusiastic attitude.
  • Food Quality and Safety: Provide great-tasting and quality food, and maintain a clean restaurant environment for all guests.
  • Transaction Processing: Process transactions of customers on a point-of-sale (POS) register.
  • Teamwork: Prioritize work according to the kitchen and dining guest needs, and establish strong communication and rapport with leaders and co-workers.
  • Equipment Maintenance: Maintain equipment per operating standards.
  • Safety Procedures: Follow proper safety procedures when handling and/or preparing food.
Requirements
  • Basic Computer/POS Knowledge: Basic computer and POS knowledge is preferred.
  • Previous Food Service Experience: Previous food service experience is a plus.
  • Good Verbal Communication Skills: Good verbal communication skills are required.
  • Flexibility: Ability to work flexible hours, including nights, weekends, and some holidays.
What We Offer
  • Competitive Pay: Competitive hourly pay rate.
  • Benefits: Medical, dental, vision, and life insurance, 401(k) with a company match, vacation and paid holidays, tuition reimbursement, on-site meal discounts, and a wide variety of discounts on technology, travel, food, and fuel.
  • Opportunities for Growth: Opportunities for growth and advancement within the company.
Work Environment

The work environment is fast-paced and dynamic, with a focus on providing exceptional customer service. The team member will be exposed to outdoor elements in all seasons and may be exposed to fumes and particles, moving mechanical parts, and vibration. The noise level in the work environment can be loud at times.

The team member will be required to stand, walk, kneel, stoop, bend over, crouch, crawl, climb, and repetitive use of legs. The team member will occasionally be required to lift up to 50 lbs and/or move heavy objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.



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