Resort Front Desk Ambassador
1 day ago
We are seeking a highly skilled and customer-focused Resort Front Desk Ambassador to join our team at The Springs Resort & Spa in Pagosa Springs, Colorado. This is an exciting opportunity to work in a luxurious destination celebrated for its 25 naturally hot therapeutic mineral pools from the deepest geothermal hot spring.
The ideal candidate will have previous experience in a front desk or customer service role and be able to provide exceptional service to our guests. They will be responsible for managing guest check-ins and check-outs, answering phone calls, and responding to inquiries about resort amenities and services.
Our Resort Front Desk Ambassador will also be responsible for maintaining accurate guest records, managing reservations through the property management system, and addressing any guest complaints or concerns promptly and professionally. Additionally, they will assist with concierge services, including activity reservations and local recommendations.
This is a full-time position that requires flexibility to work shifts, including weekends and holidays. In return for your hard work and dedication, you will enjoy a competitive salary of $45,000 per year, plus a range of benefits that include free rentals for ski equipment, tubes, kayaks, paddle boards, discounts on rafting and Hot Air Balloon rental, free professional theater tickets, and more.
If you are passionate about providing outstanding service and working in a fast-paced environment, we encourage you to apply for this exciting opportunity. To succeed in this role, you will need excellent communication and interpersonal skills, strong organizational and multitasking abilities, and a customer-focused mindset.
- Greet and check in guests, ensuring a smooth and welcoming arrival experience.
- Manage guest check-outs and handle billing inquiries.
- Answer phone calls, respond to inquiries, and provide information about resort amenities and services.
- Maintain accurate guest records and manage reservations through the property management system.
- Address and resolve guest complaints or concerns promptly and professionally.
- Assist with concierge services, including activity reservations and local recommendations.
- Ensure the front desk area is clean and organized at all times.
- Collaborate with housekeeping and maintenance teams to meet guest needs.
- Handle cash and credit transactions accurately.
- Participate in team meetings and training sessions to enhance service delivery.
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