Front Desk Customer Service Specialist

1 week ago


Farmington, Michigan, United States Residence Inn Detroit Farmington Hills Full time

At Residence Inn Detroit Farmington Hills, we're committed to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. As a company that values its employees, we offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.

We're looking for highly motivated individuals to join our Front Desk team as a Night Auditor. This role serves the key hours where service is of utmost importance, typically from 11pm to 7am. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.

Your Role:

  • Help guests discover their Wanderlust experience
  • Provide exceptional customer service by being engaging and taking sincere interest
  • Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
  • Help to resolve problems and WOW guests through recovery when things aren't quite right
  • Promote and sell special hotel programs.
  • Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
  • Be knowledgeable of all emergency procedures and policies.
  • Maintain house bank.
  • Generate, Print and distribute daily and weekly reports
  • Ensure the Night Audit procedures are followed with great attention to detail
  • Communicate all pertinent information to manager on duty.
  • Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
  • Assist other departments as needed.

Estimated salary: $35,000 - $45,000 per year. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. Our Core Values involve personal development, people, and a desire for wanting them to succeed.



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