Customer Service Agent

4 weeks ago


Melbourne, Florida, United States ManpowerGroup Full time

ManpowerGroup, a leading global workforce solutions company, is seeking a skilled Customer Care Representative to join their team in Melbourne, FL. As a Customer Care Representative, you will play a critical role in delivering exceptional customer service and support.

About the Role

This is a direct hire opportunity with full benefits, offering a competitive salary of $16.00 per hour. In this role, you will work closely with the Customer Service team to resolve customer inquiries, provide product information, and handle customer service job/orders status calls.

Key Responsibilities
  1. Verify the problem status of products and deliver to appropriate technicians for repair
  2. File customer service orders and other forms for department
  3. Receive incoming calls from loop/switchboard for techs and transfer to the appropriate tech for service
  4. Handle customer service job/order status calls
  5. Data Entry
Requirements
  • Excellent phone etiquette - answer calls, take messages, route callsManage multi-tasking, set prioritiesExceptional verbal and written English communication skillsGood analytical skillsVery detail-oriented, accurate and organized
Benefits
  • Medical, Dental & Vision
  • 401-K w/ Match
  • PTO & Paid Holidays
  • Growth Opportunities
  • Great Corporate Culture


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