HVAC Operations Manager

2 days ago

Grand Forks, North Dakota, United States Johnson Controls International Full time
Job Summary

We are seeking an experienced Operations Supervisor to oversee the implementation of Operations & Maintenance (O&M) contracts at our designated site. As a key member of our facilities team, you will be responsible for managing a team of O&M staff and contractors, ensuring contract fulfillment, and maintaining high levels of customer satisfaction.

Key Responsibilities
  • Assign demand events and preventative maintenance to the appropriate O&M staff or contractors
  • Review scope and frequency of assignments with the Customer Business Manager (CBM) and make changes where required
  • Communicate with site staff to determine the total scope of work and priority of the work to be performed
  • Schedule staff to meet the completion timeline, including status updates and final closeout
  • Administer preventative and demand maintenance tracking and documentation
  • Identify resources and materials required to execute demand and preventative maintenance
  • Arrange purchase orders with the assistance of the back-of-house team, following the back-of-house process
  • Assist management to ensure effective vendor support contracts are in place to procure materials and/or contracting services
  • Procure services, parts, and all equipment requested by the site and maintain minimum critical spares levels supported by the back-of-house team
  • Generate and provide management reports on topics such as overtime, sick time, work backlog, equipment repair history and cost, trouble calls, work orders, and customer satisfaction
  • Coordinate with site staff, contractors, and helpdesk to collect information for the monthly periodic monitoring and payment adjustment reports
  • Plan and estimate job requirements for preventative maintenance, service, and project activities, including the number/type of O&M staff to be assigned and the number of man-hours per task
  • Coordinate daily/weekly meetings with facility maintenance management to develop the next day/week's schedule, reviews the status of scheduled work orders, and discusses new, incoming work orders
  • Assist with adherence to quality control and compliance procedures
  • Ensure that all team members receive the necessary training and development opportunities to perform their tasks effectively
  • Regularly review and assess the performance of team members, providing feedback and implementing performance improvement plans when necessary
  • Conduct regular safety inspections and ensure that all operations comply with health and safety regulations
  • Work with the management and finance to monitor operational costs, ensuring that expenditures are within the allocated budget and identifying cost-saving opportunities
  • Participate in continuous customer satisfaction improvements
  • Oversee inventory levels and ensure that all necessary materials and equipment are available when needed
  • Participate in maintenance and life cycle planning to align operational goals with the overall objectives of the organization
Requirements
  • A bachelor's or associate's degree in operations management, business management, or a related field is advantageous
  • Proven work experience in operations management or a similar role is essential
  • Good working knowledge of operational procedures and policies
  • Strong project management skills, including the ability to plan, execute, and oversee projects effectively
  • Leadership and team management skills, with the ability to motivate and guide staff
  • Excellent written and verbal communication skills for liaising with staff, contractors, and Client representatives
  • Strong organizational skills and attention to detail to manage multiple tasks and priorities
  • Proficiency in using relevant MS SharePoint software and tools for all business operations
  • Understanding of health and safety regulations and client compliance requirements
  • Ability to analyze data and generate reports to identify areas for improvement
  • Effective time management skills to ensure timely completion of tasks and projects
  • Must be a team player, committed to working in a quality environment

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