Field Supervisor

3 weeks ago


Boston, Massachusetts, United States ABM Industries Full time
Job Summary

As a Field Supervisor at ABM Industries, you will be responsible for ensuring the highest quality of customer satisfaction and ensuring quality and satisfaction levels are meeting and/or exceeding expectations. This role involves conducting quality improvement inspections, providing guidance in safety, cleaning processes, procedures, and chemical usage to cleaning crew, and counseling crew members in regard to tardiness, absenteeism, work performance, etc.

Key Responsibilities
  • Conduct quality improvement inspections within assigned areas of responsibility
  • Ensure quality and satisfaction levels are meeting and/or exceeding expectations
  • Assure the highest quality of customer satisfaction
  • Assist with Training and Development
  • Provide guidance in safety, cleaning processes, procedures, and chemical usage to cleaning crew
  • Counsel crew members in regard to tardiness, absenteeism, work performance, etc.
  • Lead and participate in a team to ensure the successful completion of assigned tasks
  • Responsible for the running and leadership of the shift in the absence of the Supervisor
  • When the Supervisor is present, the lead worker may be responsible for directing smaller work groups
  • Assist the Supervisor and Shift Manager in the direction and supervision of field employees
  • While disciplinary authority is not given to this position, it is expected that the Lead will report performance issues to the Supervisor
  • Establish and maintain effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.
  • Comply with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities

Requirements
  • Up to 2 Years Custodial Experience
  • 2 to 5 Years Leadership Experience

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