Sales and Service Coordinator
2 days ago
Del-Air Heating, Air Conditioning, and Refrigeration is a rapidly growing industry leader with a strong presence in Central Florida. We are seeking a highly motivated and organized Sales/Service Coordinator to join our team.
Job Summary:The Sales/Service Coordinator will be responsible for communicating with customers regarding their comfort consultations and installation sale agreements. This role will also coordinate the sales representatives' schedules with service technicians to dispatch them in tandem to HVAC calls. The ideal candidate will have excellent customer service skills, strong interpersonal and communication skills, and the ability to work in a fast-paced environment.
Key Responsibilities:- Provide best-in-class customer service to current and prospective customers
- Navigate through incoming and outgoing calls, and dispatch calls to the appropriate sales team member
- Enter customer's information in company database and provide assistance to ensure that inquiries are handled efficiently
- Manage and deescalate customer concerns and work to resolve them efficiently and effectively
- Responsible for maintaining a safe workplace and ensuring that safety is the highest priority in the workplace
- Responsible for special projects as requested by management and other duties/responsibilities as assigned to meet the ongoing needs of the organization
- Previous experience working in a sales role
- Experience in dispatching calls
- Goal-oriented with a strong desire to succeed
- Excellent customer service skills
- Strong interpersonal and communication skills
- Good writing skills
- Professional appearance
- Service Titan experience preferred but not required
- Bilingual (English and Spanish) a plus but not required
- Ability to utilize Microsoft Office, including Outlook, Excel, Word, PowerPoint, and other computer programs
- Meet required performance standards and metrics
- Opportunities for career growth and advancement
- Competitive hourly and bonus pay
- Company Paid Life Insurance
- Company Paid Telehealth Program - MDLIVE
- Medical, Dental, and Vision Plans
- Supplemental Benefit Plans (Disability, Accident, Critical Illness, etc.)
- Paid time off (PTO) / Paid holidays
- 401K Retirement Plan - Match
- Corporate Wellness & Safety Programs
- Referral Incentives
We are an Equal Opportunity Employer and a Drug-Free Workplace. To apply, please submit a resume or detailed description of your job history to be considered for the position.
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