Collision Market Director
3 weeks ago
Job Overview:
Gerber Collision & Glass is seeking a skilled Collision Market Director to lead our operations and drive results in the MN West Market. As a key member of our team, you will be responsible for the success of multiple locations within the designated area, focusing on internal and external development, business relationships, and customer satisfaction.
Job Summary:
The Collision Market Director will oversee the activities of all locations within the designated market, working closely with individual location General Managers to ensure consistent execution of our WOW (Wow Operating Way) plan. This includes monitoring capture rates, managing shop performance, and providing coaching to staff to ensure they are following standard operating procedures (SOP). The successful candidate will also be responsible for load leveling, recruiting, interviewing, and training new hires, as well as promoting safe and clean working conditions.
Key Responsibilities:
- Ensure consistent execution of WOW plan for all locations.
- Manage the activities of all locations within the designated market through active coordination with individual locations' General Managers. Monitor capture rates to ensure stores are taking full advantage of opportunities.
- Manage and hold all staff accountable for shop performance by ensuring all reporting employees understand the company mission to WOW every customer and be the best, ensuring staff is following standard operating procedures (SOP), recognizing and documenting exceptional and substandard performance.
- Be the conduit for load leveling for the market by holding daily calls.
- Recruit, interview, train new hires. Ensure customer satisfaction by coaching staff and resolving customer concerns as required. Seek out opportunities for continuous education and development for all employees. Participate in external marketing and team building activities as requested.
- Promote safe, clean working conditions; review audits and safety records of their locations. Ensure all personal protective equipment is being used properly and document managers that do not enforce safety policies.
- Work with corporate staff to achieve the external growth of the assigned market internal reporting and communications to meet or exceed the objectives of the area business plan.
- Review location performance against goals with location managers, and provide coaching to ensure all locations are performing to potential. Contact all claims managers and dealer accounts on a monthly basis (minimum).
- Conduct operations reviews with location managers and audits (in-person) on a monthly basis, and meet as requested.
- Promote, develop and act as a liaison with area insurance contacts and other referral points. Ensure that stores are responsive to clients in a timely manner.
Requirements:
- Minimum of five years collision repair industry experience.
- Minimum of three years of management experience.
- ICAR Platinum certification preferred.
- Estimating license if applicable in the state.
The salary for this position is estimated to be between $130,000 and $170,000 annually, based on industry standards and the level of experience required. If you are a motivated and results-driven leader who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
Gerber Collision & Glass offers a comprehensive benefits package, including competitive pay plans, medical, prescription drug, dental, and vision insurance, 401(k) retirement plan with company match, employer-paid short-term disability and life insurance, paid vacation and holidays, and continuing education opportunities. We are proud to be an equal opportunity employer committed to an inclusive and diverse workplace, and all qualified candidates will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.
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