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Computer Support Specialist
2 months ago
Community Care Plan is seeking a skilled Computer Support Specialist to join our team. As a key member of our IT department, you will provide technical assistance and support to our users, ensuring they have the help they need to succeed.
Key Responsibilities:- Technical Support: Provide expert technical assistance to users, troubleshooting problems with computer hardware and software.
- Communication: Field support calls, chat, email, and other communication from users, providing clear and concise guidance on technical issues.
- Problem-Solving: Identify, investigate, and resolve user problems, using diagnostic tools and software as needed.
- Training and Development: Coordinate and conduct IT security training and educational campaigns, ensuring our team stays up-to-date on the latest technology trends.
- Knowledge Management: Gather feedback from users to improve our systems and processes, ensuring we provide the best possible service.
- Education: Bachelor's degree in Computer Science or related field preferred.
- Experience: At least three years of experience in customer technical support highly preferred.
We are an equal opportunity employer committed to fostering a culture of diversity, equity, and inclusion. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.
