IT Services Support Specialist

4 days ago

Sunrise Manor, Nevada, United States BeneLynk Full time
Job Title: IT Services Support Specialist

BeneLynk is seeking a highly skilled IT Services Support Specialist to join our team in Sunrise, Florida. As a key member of our IT department, you will be responsible for providing technical assistance and support to our employees and clients.

Key Responsibilities:
  • Respond to service requests, incidents, and reported issues in a timely and efficient manner.
  • Determine the scope and impact of technical issues and provide solutions to resolve them.
  • Field incoming requests via phone, email, and ticketing system to ensure courteous and timely resolution for customers.
  • Maintain ownership of service tickets throughout the lifespan of the support request.
  • Collaborate with team members to resolve issues and contribute to a friendly and helpful environment.
  • Manage and deploy company workstations, laptops, and necessary applications.
  • Troubleshoot issues with company printers, Windows workstations, and peripherals.
  • Develop and maintain knowledgebase documentation.
  • Perform password resets on applicable systems.
  • Provide SaaS application support.
  • Maintain and track assets, including physical hardware and software.
  • Be the face of our service desk, providing white glove support to our team.
  • Maintain customer satisfaction in every step of the service delivery.
  • Monitor and respond quickly and effectively to requests received through the phone, email, or ticketing system.
  • Provide updates, status, and completion information to management.
  • Monitor network services and resources.
  • Employee onboarding and offboarding.
  • Create, change, and delete user accounts per request.
  • Provide weekend and after-hours technical support on a rotational basis.
  • Dedicate time to project work and improvement initiatives as allotted.
Requirements:
  • Bachelor's Degree in Computer Science, MIS, or related field, or two years of related experience and/or training.
  • Computer skills required: Configure and deployment of Information Technology resources, including desktops, laptops, printers, mobile devices, etc.
  • Understanding of Windows operating systems.
  • Office 365, Teams, and Exchange administration.
  • Teams setup and troubleshooting.
  • Understanding of Azure Infrastructure Services.
  • Knowledge of MS Office Suite and/or software applications related to job functions.
  • Dell Workstations and laptops.
  • Superior organizational, analytical, and problem-solving skills.
  • Ability to work well both independently and with others.
  • Strong interpersonal skills.
  • Excellent written and oral communication.
  • Ability to manage multiple projects and tasks.
  • Strong critical thinking skills.
  • Willingness to learn new technologies.
  • Ambitious individual with a desire to grow in the industry.
Work Environment:

This position will report into BeneLynk's office located in Sunrise, Florida.

Position Type/Expected Hours of Work:

Full-time/Non-Exempt (Hourly)

Salary:

Annual compensation will not exceed $65k.

Employee Benefits:
  • Medical, Dental, Vision, and Employee Assistant Program Benefits.
  • 401K Match.
  • 15 Paid Days Annually.
  • Excellent Growth & Advancement Opportunities.
Employee Perks:

BeneLynk offers a range of employee benefits and perks, including competitive salaries, medical, dental, and vision benefits, 401K match, and 15 paid days annually. We also offer excellent growth and advancement opportunities, as well as a range of employee perks, including monthly company town hall events, internal mental health newsletters, and streaming services perk.

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