Restoration Project Manager

3 weeks ago


Salem, Massachusetts, United States SERVPRO of LynnLynnfieldSalemPeabodyMarblehead Full time
Job Summary

We are seeking a highly skilled Restoration Project Manager to oversee all aspects of assigned restoration projects and crews. This front-line management position leads their team to operational excellence.

Key Responsibilities
  • Manage customer and client experience, ensuring overall customer satisfaction tracked with online reviews.
  • Provide priority response to potential customers, ensuring timely and effective communication.
  • Ensure accurate scope of work for projects, preparing estimates utilizing computer hardware and proprietary software.
  • Negotiate customer and/or client approval of project scope and estimate.
  • Schedule, coordinate, and oversee crews and resources to provide service on active projects, including subcontractors.
  • Review job site documentation to support services provided and ensure proper client requirements and billing process.
  • Maintain written communication with customers, teammates, vendors, and insurance representatives.
  • Manage production expenses, including equipment, vehicles, and other material assets.
  • Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times.
  • Participate in recruiting, hiring, and training production teammates.
Requirements
  • Effective written and oral communication with intermediate math and computer skills.
  • Experience in cleaning/restoration preferred.
  • High school diploma/GED.
  • IICRC certifications preferred, Xactimate experience a plus.
  • Valid driver's license required.
  • Ability to travel locally and out of state when necessary.
  • Ability to successfully complete a background check subject to applicable law.
About Us

SERVPRO of Salem/Peabody/Marblehead is a family-owned and operated franchise that has been restoring homes and businesses in the Boston area for over 30 years. We have experienced tremendous growth and are one of SERVPRO's Top 100 franchises.

We believe that people are the heart of our business and are committed to building one of the best places to work - anywhere. To us, that means putting care and purpose into our hiring process, providing meaningful development and training opportunities for our team members, and living our core values daily.

At SERVPRO, you can make a positive difference in people's lives each and every day. We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service.



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