Chief Banking Officer

2 weeks ago

Missoula, Montana, United States First Security Bank Missoula Full time
About the Role:

The Chief Banking Officer / Chief Operations Officer provides senior-level leadership and oversight for the division's retail and operational departments. This role is responsible for encompassing the administration, direction, and oversight of Retail Lending, Branch Retail Services, Operations (Centralized Operations, Wire Processing, E-Banking, BSA, Call Center, GLBA, Complaints, SOX compliance, Fraud, BSA, Deposit Quality Control, Business Continuity, Security, Facilities).

In addition, the Chief Banking Officer / Chief Operations Officer has primary responsibility for growth and production elements of the retail banking operations, as well as developing channels through which community banking and products and services are offered, while ensuring alignment of retail banking services and proper operational controls, administrative reporting, and compliance.

Duties and Responsibilities:

Participate with Bank President/CEO, Senior Management team, and others in reviewing overall operations and advising on policy questions, business development, staff requirements, salary administration, and other administrative matters.

Report regularly to Senior Management team and Board of Directors on risk exposure and mitigation strategies. Institute and direct immediate long-range planning based on continual evaluation of results.

Provide leadership in establishing overall objectives, policies, and plans for designated marketplace, and formulate, recommend, and review related policies and procedures.

Identify, develop, and execute long-term strategies that include but are not limited to initiatives regarding appropriate retail lending portfolio mix, product offerings, growth strategies and market penetration objectives in community banking and for maximizing the results of those areas.

Develop and implement appropriate business development metrics for community banking products and services and operations.

Responsible for loan and deposit pricing within the division in consultation with the Bank President/CEO and GBCI. Assist with development and pricing of products.

Project management and coordination of new product delivery, product implementation, testing, rollout, and post-implementation servicing. Streamline and improve community bank operations practices through appropriate technology, business development, and other tools, in coordination with GBCI.

Develop and maintain SME-level knowledge of bank operations systems, regulations, established practices, processes, and initiatives.

Recruit, manage, and develop the retail banking and operations teams. Oversee appropriate training and development of staff for operations, branch management, products, and practices.

Work with staff to develop and establish individual goals and objectives against established goals and standards for improving the competitive position.

Keep informed on competitive situations and new, successful ideas and methods in the marketing and public relations field of the designated marketplace.

Manage direct reports to maximize productivity, efficiency, and the potential of the human assets of the company, including hiring, directing job assignments, monitoring staff performance, coaching, counseling, training, assuring compliance with regulatory requirements and organizational mission, values, policies, and work rules.

Appraise performance and provide recommendations for staff compensation, promotion, and termination, as appropriate.

Effectively and positively lead team through change while demonstrating positive attitude and behaviors. Support department, division, and company initiatives. Identify and effectively resolve problems. Maintain schedules to always ensure adequate coverage. May conduct or assist with hiring team members within area of responsibility.

Regularly review and update the disaster recovery and business continuity plans, ensuring that they include protocols for payment operations.

Take the lead on elevated customer complaints referred to limit reputational, compliance, and monetary risk to bank. In coordination with the Bank President/CEO, utilize legal counsel as necessary and appropriate.

Understand and comply with Bank policy, laws, regulations, and the Bank's BSA/AML/CIP/OFAC program.

Act as representative of the Bank and establish and maintain relations with other companies, businesses, community associations, and governmental agencies within designated marketplace.

Actively participate and represent Bank in various community, civic, and professional organizations.

Identify opportunities in the market for expansion of services and recommend methods for developing existing markets and opening new ones for customer services.

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