Service Porter

4 weeks ago


Little Rock, Arkansas, United States SUBARU OF LITTLE ROCK Full time
Job Title: Service Porter

We are seeking a highly motivated and customer-focused Service Porter to join our team at Subaru of Little Rock. As a Service Porter, you will play a critical role in ensuring our customers receive exceptional service and support throughout their vehicle service experience.

Key Responsibilities:
  • Greet customers in a friendly and professional manner, answer their questions, and direct them to the appropriate person or location.
  • Control service traffic flow, park vehicles after they have been written up, and assist with loaner vehicles as needed.
  • Drive safely and report any lot damage immediately, with zero lot damage being the goal and expectation.
  • Retrieve customer vehicles at the cashier for pick-up, ensure the proper process is followed, and thank all customers for their business.
  • Deliver keys to the appropriate place immediately after parking a vehicle in the service parking lot.
  • Maintain a clean and safe service drive area, free of trash, water, leaves, dirt, etc.
  • Drive vehicles to and from service lanes, service stalls, and parking lots as needed.
  • Ensure daily that all courtesy vehicles are clean, fueled, and ready for the next customer.
  • Conduct business in an ethical and professional manner.
  • Assist with various assignments that could be assigned by management.
  • Perform other job-related duties and responsibilities as may be assigned from time to time.
Additional Responsibilities:
  • Maintain a professional appearance in accordance with the employee handbook.
  • Maintain an organized, safe, and clean work environment.
  • Expected to attend sales meetings, if required.
  • Expected to arrive to work on time and work required shift.
  • Follow instructions from supervisor.
  • Interact effectively with co-workers.
  • Receive feedback from supervisor in a positive manner.
Qualifications:
  • Work experience within related job duties assigned; dealership experience preferred.
  • Demonstrate knowledge in the area of duties assigned.
  • Understand the importance of and maintains confidentiality.
  • Understand and follow work rules, policies, and procedures.
  • Positive attitude, can-do mentality, confident, outgoing personality, and eagerness to improve.
  • Professional attitude and the ability to deliver best-in-class customer service.
Education:

High school diploma or equivalent. Bachelor's degree in business or a business-related field preferred.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The employee is regularly required to sit, stand, and walk. Occasionally required to climb; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally expected to travel, however, the normal day-to-day operations will be conducted in a professional office setting. The noise level in the work environment is usually moderate.

Pre-Employment Screening:
  • Motor vehicle record.
  • Drug screen.
  • Background checks.
What We Offer:
  • Medical, dental, and life insurance.
  • Vision insurance.
  • Short-term and long-term disability.
  • 401K.
  • Paid time off.
  • Closed on Sundays.

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