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Technical Program Manager
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Temple Hills, Maryland, United States Leidos Holding Full timeAbout the Role">We are seeking an experienced User Support Program Manager to join our team in Camp Springs, MD. As a key member of our support team, you will be responsible for designing, implementing, and overseeing end-user support for a large organizational component employing a broad spectrum of applications and hardware.
IT Manager for End User Support
2 weeks ago
Leidos is a Fortune 500 company rapidly addressing the world's most pressing challenges in national security and health. Our global workforce collaborates to create smarter technology solutions for customers in heavily regulated industries.
Job Summary
This role will oversee end-user support for a large organizational component employing a broad spectrum of applications and hardware. The ideal candidate will have experience designing, implementing, and evaluating the effectiveness of user support programs. Key responsibilities include overseeing all aspects of user and system documentation, training, communications, budgeting, and staffing.
Main Responsibilities
* Design, implement, and oversee end-user support for a large organizational component.* Design, direct, and evaluate the effectiveness of the entire program.* Oversee all aspects of user and system documentation, training, communications, budgeting, and staffing.* Proactively seek improvements to products, technologies, and approaches, and provide recommendations to managers on best ways to make applications available and suitable packages for particular needs or technical environment.
