Support Services Program Director

6 days ago


Temple Hills, Maryland, United States Leidos Holding Full time
About Leidos
Leidos is a leading provider of innovative solutions for national security and health challenges. We leverage science and technology to create smarter solutions for our customers.

Job Description
This position is responsible for managing the design, implementation, and oversight of end-user support for a large organizational component. The ideal candidate will have a strong background in technical systems, IT administration, and program management. In addition to technical skills, the successful candidate will possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.

Key Responsibilities
- Designing and implementing end-user support programs for a large organizational component
- Directing and evaluating the effectiveness of the entire program
- Overseeing all aspects of user and system documentation, training, communications, budgeting, and staffing
- Proactively seeking improvements to products, technologies, and approaches

Requirements
- DoD 8570 IAT Level 2 certification
- Bachelor's Degree in Computer Science, Engineering, Computer Information Systems, Information Technology, or a related field
- At least 8 years of prior or relevant experience
- Minimum 5 years of progressively responsible technical systems experience
- Information technology administration with a minimum of 5 years of desktop support and service desk support
- Windows 10 expertise
- Experience setting up an end-user support program
- Expert user of the applications supported
- Knowledgeable about the network, telecommunications, and operating systems environment being supported
- Outstanding oral and written communications skills

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