Team Lead
2 weeks ago
We are seeking a highly skilled and experienced Team Lead to join our team at Sam's Club. As a Team Lead, you will be responsible for leading a team of associates in providing exceptional customer service and ensuring a positive shopping experience for our members.
Key Responsibilities- Lead a team of associates in providing customer service and resolving member complaints and issues
- Assist management with supervising associates, training, and development
- Communicate and support membership by providing information on membership types, programs, and benefits
- Process memberships, upgrades, and credit accounts
- Encourage membership renewals and participate in sales and marketing events
- Provide and ensure member service by acknowledging the member and identifying member needs
- Assist members with purchasing decisions, locating merchandise, and using self-service technology
- Oversee assigned area of responsibility by handling claims and returns, zoning the area, and maintaining availability of carts/flatbeds
- Complete accounting records, files, transactions, and other required documentation
- Develop, communicate, and implement processes and practices to meet business needs
- Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity
- Lead and participate in teams by using and sharing resources, information, and tools
- 6 months retail experience including operating front-end equipment and 6 months customer service experience
- Must be 18 years of age or older
- Leading a front-end team, supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others
At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Our benefits include:
- Health benefits including medical, vision, and dental coverage
- Financial benefits including 401(k), stock purchase, and company-paid life insurance
- Paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting
- Other benefits including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
Live Better U is a company-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
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