Senior Financial Services Operations Manager
23 hours ago
Job Summary
We are seeking a Senior Financial Services Operations Manager to join our team in New York, NY or Charlotte, NC. As a critical member of our Card Analytics team, you will be responsible for driving business growth by optimizing operational efforts and decisions.
About the Role
A successful candidate will have 5+ years of experience in analytics roles with exposure to credit cards and/or fintech. You will expand your competencies, grow your business and industry acumen, and demonstrate the ability to work on complex processes or projects across the end-to-end project cycle.
- Provide analytics support, including creating reports and dashboards, which enable optimization of operational efforts and decisions.
- Build exception reports to serve as the foundation of first-line-of-defense risk and control efforts.
- Work closely with the Head of Operations and broader analytics team to identify expense optimization opportunities across communication channels, customer management strategies, and supplier billing practices.
- Create analytical frameworks that enable the use of data & testing to increase operational efficiency.
- Demonstrate the ability to balance strategic thinking and operational delivery.
- Excellent communication skills and ability to influence leaders and peers across the organization.
- Ability to synthesize insights across different sources into a comprehensive and holistic strategy.
- Exhibits energy, curiosity, and ability to frame intelligent questions to uncover issues and spearhead the formulation of approach and methodology.
- Self-motivated and organized – a high degree of comfort managing multiple stakeholders and team members; strong collaboration and teamwork skills; and a problem-solver oriented toward achieving results.
Requirements
We offer an estimated salary range of $85,000 - $110,000 per year, depending on experience. In addition to a competitive salary, we provide:
- Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances.
- Up to 4% matching 401(k).
- Employee Stock Purchase Plan (10% share discount).
- Tuition reimbursement.
- Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date).
- Paid sick leave as determined by state or local ordinance, prorated based on start date.
- Paid holidays (7 days per year, based on start date).
- Paid volunteer time (3 days per year, prorated based on start date).
About Us
OneMain Financial is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. We've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow.
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