Front Office Team Lead
5 days ago
We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Hotel Durham Llp. As a key member of our front office team, you will be responsible for ensuring seamless guest registration, checkout, and service experiences.
", "DUTIES AND RESPONSIBILITIES": "{\"ul\": [{\"li\": "Ensure efficient guest registration, checkout, and service experiences while maintaining high levels of customer satisfaction and quality."}, {\"li\": "Assist in coordinating guest service efforts, including group arrivals and departures, and guest transportation."}, {\"li\": "Track guest satisfaction surveys and maximize usage of the guest response tracking system."}, {\"li\": "Assist with training of all new employees and ongoing training of existing employees, including cross-training for all positions."}, {\"li\": "Communicate clearly and effectively with staff to provide clear direction and ensure high levels of customer satisfaction."}, {\"li\": "Maintain all front desk related equipment and a par stock of supplies."}, {\"li\": "Resolve customer complaints and anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow, and associate performance."}, {\"li\": "Develop strong relations with the sales team to discuss and implement sales strategies to improve occupancy levels and revenues."}, {\"li\": "Perform any other job-related duties as assigned."}]}", "BENEFITS": "{\"ul\": [{\"li\": "Employee Referral Program"}, {\"li\": "Training and development program guided by our professional team members"}, {\"li\": "Paid Time Off (PTO)"}, {\"li\": "Insurance Benefits (including medical, dental, vision, and life)"}, {\"li\": "Employee Discount on food and non-alcoholic beverages"}]}", "QUALIFICATIONS": "{\"ul\": [{\"li\": "1+ years of hotel management or leadership experience"}, {\"li\": "1+ years of hotel operations experience"}, {\"li\": "Strong interpersonal skills and works well with others"}, {\"li\": "Ability to creatively resolve challenges using business acumen skills and discretion"}, {\"li\": "Demonstrates self-confidence, energy, and enthusiasm"}, {\"li\": "Desire to serve people"}, {\"li\": "Must have flexible work schedule that may include evening, weekends, nights, and holidays"}]}", "EDUCATION": "High School Diploma / GED required. Higher education degree in hospitality management or related field or equivalent work experience a plus.", "PHYSICAL ABLITIES": "{\"ul\": [{\"li\": "Requires moderate physical activity, handling of average-weight objects up to 25 lbs. and standing and/or walking for more than 4 hours per day."}]}", "Salary Description": "$18-$20/hour based on experience"}-
Front Office Team Lead
4 days ago
Durham, North Carolina, United States Hotel Durham LLP Full timeJob Title: Front Office SupervisorHotel Durham LLP is seeking a highly skilled and experienced Front Office Supervisor to join our team. As a key member of our front office team, you will be responsible for ensuring seamless guest registration, checkout, and service experiences.Key Responsibilities:Manage front desk operations, including guest service,...
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Front Office Supervisor
2 days ago
Durham, North Carolina, United States Hotel Durham LLP Full timeJob Title: Front Office SupervisorAt Hotel Durham LLP, we are seeking a highly skilled and experienced Front Office Supervisor to join our team. The successful candidate will be responsible for assisting the Front Office Manager with the overall operations of the Front Office department, ensuring efficient guest registration, checkout, and telephone service...
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