Field Service Manager

24 hours ago


Springfield, Illinois, United States Belimed Full time

Job Title: Field Service Manager

Job Summary:

Belimed is seeking a highly skilled Field Service Manager to lead our service operations in the Northeast region. As a key member of our team, you will be responsible for managing a team of field service technicians, ensuring excellent customer satisfaction, and driving business growth.

Key Responsibilities:

  • Manage a team of field service technicians to ensure timely and efficient service delivery
  • Develop and implement service strategies to drive business growth and customer satisfaction
  • Monitor and analyze service performance metrics to identify areas for improvement
  • Collaborate with the sales team to identify new business opportunities and develop sales strategies
  • Lead performance management, including performance reviews, coaching, and development opportunities for direct reports
  • Develop and implement profitable service programs resulting in sales lead generation and excellent customer service

Requirements:

  • Associate's degree or equivalent work experience
  • Hands-on experience managing a field team of 5-10 mechanical technicians
  • Ability to creatively solve business problems through gathering and analyzing data
  • Excellent interpersonal and communication skills
  • Proficiency in Microsoft Office Suite and other basic computer literacy
  • Knowledge of OSHA standards in a service environment
  • Acceptable driving record
  • Ability to travel extensively with little notice prior to travel (~15% overnight)
  • Able to obtain a valid passport for occasional international travel

What We Offer:

Belimed offers a comprehensive benefits package, including medical, dental, vision, 401(k) with a partial company match, paid time off, and more. This role will also be eligible for the Car Allowance program, company cell phone, and laptop.

Belimed is an Equal Opportunity Employer:

Belimed, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.


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