Member Experience Specialist

2 days ago


Lowell, Massachusetts, United States Jeanne D'Arc Full time

Member Experience Specialist Job Description:

We are seeking a highly motivated and detail-oriented Member Experience Specialist to join our team at Jeanne D'Arc Credit Union. As the primary agent for building member relationships, you will be responsible for providing excellent customer service and ensuring that members have a positive experience when interacting with our branch.

About the Role:

  • You will serve as the primary point of contact for members, responding to their inquiries and resolving any issues they may have.
  • You will work closely with other team members to ensure seamless delivery of services and products to our members.
  • You will stay up-to-date on all credit union products and services, using this knowledge to educate members and make recommendations that meet their needs.

Key Responsibilities:

  • Greet members and respond to their inquiries in a timely and professional manner.
  • Take ownership of resolving member issues and concerns, escalating them to supervisors or other teams as necessary.
  • Maintain accurate records of member interactions and update member information as needed.
  • Participate in ongoing training and development to enhance product and service knowledge.

Requirements:

  • One year of related experience is required.
  • High school diploma or equivalent required or an equivalent combination of education and experience.

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