Senior Operations Director

4 weeks ago


Pittsburgh, Pennsylvania, United States HCLTech Full time
Job Title: Senior Operations Manager

About the Role:

We are seeking a highly experienced Senior Operations Manager to join our team at HCLTech. As a key member of our leadership team, you will be responsible for driving the delivery of our services to our clients, ensuring that we meet our service level standards and deliver a best-in-class customer experience.

Key Responsibilities:

  • Lead a team of Project Managers and Delivery Leads to ensure successful delivery of large-scale, complex global projects.
  • Develop and implement strategic plans to drive business growth and improve operational efficiency.
  • Collaborate with stakeholders to identify and prioritize business opportunities and develop solutions to meet customer needs.
  • Manage budgets and resources to ensure effective use of company assets.
  • Develop and maintain relationships with key clients and stakeholders to ensure customer satisfaction and loyalty.
  • Stay up-to-date with industry trends and best practices to ensure that our services remain competitive and aligned with customer needs.

Requirements:

  • 15-20 years of experience in operations management, with a strong background in project management and team leadership.
  • 8-12 years of experience in managing large-scale agile programs focused on global service delivery.
  • 10+ years of experience with people management and stakeholder/client management.
  • Previous experience with outsourced techno-functional projects is a plus. Knowledge of cloud environment is an added advantage.
  • Excellent communication and influencing skills, with the ability to work effectively with multiple stakeholders at senior levels.
  • Ability to balance multiple projects, making strategic decisions on time, quality, and cost to deliver complex activities.
  • Proficient in Agile methodology with an ability to adapt quickly to changing technology requirements.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced operations professional looking for a new challenge, please submit your application.



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