Senior Operations Director
4 weeks ago
About the Role:
We are seeking a highly experienced Senior Operations Manager to join our team at HCLTech. As a key member of our leadership team, you will be responsible for driving the delivery of our services to our clients, ensuring that we meet our service level standards and deliver a best-in-class customer experience.
Key Responsibilities:
- Lead a team of Project Managers and Delivery Leads to ensure successful delivery of large-scale, complex global projects.
- Develop and implement strategic plans to drive business growth and improve operational efficiency.
- Collaborate with stakeholders to identify and prioritize business opportunities and develop solutions to meet customer needs.
- Manage budgets and resources to ensure effective use of company assets.
- Develop and maintain relationships with key clients and stakeholders to ensure customer satisfaction and loyalty.
- Stay up-to-date with industry trends and best practices to ensure that our services remain competitive and aligned with customer needs.
Requirements:
- 15-20 years of experience in operations management, with a strong background in project management and team leadership.
- 8-12 years of experience in managing large-scale agile programs focused on global service delivery.
- 10+ years of experience with people management and stakeholder/client management.
- Previous experience with outsourced techno-functional projects is a plus. Knowledge of cloud environment is an added advantage.
- Excellent communication and influencing skills, with the ability to work effectively with multiple stakeholders at senior levels.
- Ability to balance multiple projects, making strategic decisions on time, quality, and cost to deliver complex activities.
- Proficient in Agile methodology with an ability to adapt quickly to changing technology requirements.
What We Offer:
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced operations professional looking for a new challenge, please submit your application.
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