Store Operations Manager

2 weeks ago


Park City, Utah, United States Tapestry Full time
Job Title: Lead Supervisor

Job Summary: We are seeking a highly motivated and experienced Lead Supervisor to join our team. As a Lead Supervisor, you will be responsible for leading the sales floor team, driving sales growth, and ensuring exceptional customer service.

Key Responsibilities:
  • Lead the sales floor team to achieve sales targets and provide exceptional customer service.
  • Develop and implement sales strategies to drive growth and increase sales revenue.
  • Manage daily operational tasks, including inventory management, visual merchandising, and store maintenance.
  • Collaborate with the store management team to achieve business objectives and improve store performance.
  • Provide coaching and development opportunities to sales floor team members to enhance their skills and knowledge.
  • Monitor and analyze sales data to identify trends and areas for improvement.
  • Develop and maintain strong relationships with customers, vendors, and other stakeholders.
Requirements:
  • 1-3 years of previous retail experience, preferably in a luxury retail service environment.
  • High school diploma or equivalent; college degree preferred.
  • Knowledge of cash register systems, basic computer skills, and ability to use iPad/laptop, Mobile POS, and Internet.
  • Ability to work a flexible schedule, including nights, weekends, and holidays, and meet Coach Scheduling & Availability Expectations.
Competencies:
  • Drive for Results: Can be counted on to exceed goals successfully.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers.
  • Creativity: Comes up with a lot of new and unique ideas.
  • Interpersonal Savvy: Relates well to all kinds of people up, down, and sideways.
  • Learning on the Fly: Learns quickly when facing new problems.
  • Perseverance: Pursues everything with energy, drive, and a need to finish.
  • Dealing with Ambiguity: Can effectively cope with change.
  • Strategic Agility: Sees ahead clearly and can anticipate future consequences and trends accurately.
  • Building Effective Teams: Blends people into teams when needed.
  • Managerial Courage: Doesn't hold back anything that needs to be said.

About Tapestry: Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration.



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