Quality Management Director Position

3 weeks ago


Davidson, North Carolina, United States MSC Full time

About MSC: At MSC, we strive to provide an environment of mutual respect where equal employment opportunities are available to all qualified applicants and associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law.

Salary Range: The salary for this position is estimated to be between $127,750 and $200,750 per year, depending on experience. This range is based on similar roles in comparable industries and the cost of labor in respective cities.

Job Description: As a Quality Management Director, you will oversee the development, implementation, and sustenance of management systems that align with industry standards and business requirements. You will regulate, control, and improve the quality of associated processes, ensuring compliance and customer satisfaction.

Key Responsibilities:

  • Develops and implements management system strategies, including milestones and metrics for a 3-5 year plan.
  • Contributes to new business initiatives, contracts, and projects, communicating impact on management systems.
  • Expands current management systems to enter additional markets, such as Food & Beverage, Aerospace, and Healthcare.
  • Develops and tracks total cost of quality, presenting during overall management review process.
  • Designs and develops innovative solutions, like simplified and sustainable packaging for core customers and process improvements.
  • Develops and tracks total cost of quality, presenting during overall management review process.
  • Liaises with distribution quality assurance teams and acts as an informal lead on critical activities, such as customer improvements, management reviews, and metrics.
  • Serves as primary quality control and assurance resource to internal and external customers for problem identification, resolution, and loss reporting.
  • Interacts with customers on quality and/or management system provisions and Requests For Purchase (RFPs).
  • Manages external registration requirements and management system contractors, if necessary.

Audits and Corrective Actions:

  • Conducts and schedules internal and external audits as required by third parties, customers, and others.
  • Ensures corrective actions are undertaken to close out non-conformances found.
  • Collaborates with operational QA to ensure corrective actions and non-conformances are shared across the network.
  • Establishes and manages a detailed corrective action database within the Central Management System (CMS).
  • Tracks critical supplier corrective actions and represents MSC in customer reviews for high-risk portfolios.

People and Training:

  • Liaisons and informally leads quality assurance professionals in the manufacturing setting.
  • Develops and implements a Quality and Management Systems curriculum for the MSC organization.
  • Continual professional training and development within the Quality and Management Systems arena.
  • Performs duties inherent in the role of an MSC Director, including hiring, termination, review, and development of associates.
  • Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.

Benefits: MSC offers a range of benefits to support your health, well-being, and financial future, including rewards and recognition for contributions, training and professional development opportunities, Associate Inclusion Circles, and a variety of benefits to support you and your family.



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