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Party Event Manager

2 months ago

Irving, Texas, United States Entertainment Promotions Full time

Key Responsibilities:

  • Responding to inquiries via phone and providing information about event bookings and facility details.
  • Executing reservation processes for birthday and group events according to established protocols.
  • Welcoming and assisting walk-in clients seeking event information.
  • Conducting tours for prospective clients interested in hosting events.
  • Possessing comprehensive knowledge of the venue and addressing guest inquiries effectively.
  • Understanding and communicating details about various party packages and programs to guests.
  • Accurately maintaining logs and records.
  • Reaching out to previous clients to encourage rebooking.
  • Collaborating with team members to accommodate special requests for events.
  • Supporting the event manager on the day of the event.
  • Assisting in the preparation of event summaries and assembling care packages containing essential materials (such as wristbands, play cards, drink tickets, decorations, etc.).
  • Ensuring the cleanliness and organization of the event office.
  • Understanding the cash handling process and effectively managing party transactions.
  • Providing assistance in other areas as directed by supervisors or managers.
  • Upholding uniform standards and maintaining a professional appearance.

Physical Requirements:

  • Ability to stand or sit for extended periods, with frequent bending and turning.
  • Capability to lift up to 30 lbs.
  • Strong communication skills to interact with guests via email, phone, and in-person with clarity and organization.

Special Requirements:

  • Minimum age of 16 years.
  • Completion of training certification as per company policy.

Company Expectations:

  • Exceeding standard expectations while aligning with the company’s mission, vision, and values.
  • Exhibiting courtesy and accountability in all interactions.
  • Addressing guest requests with professionalism and care.
  • Ensuring consistency in the quality of services provided to all guests.
  • Collaborating effectively with team members, supervisors, and managers in a friendly and honest manner.
  • Working cooperatively with colleagues when assigned additional tasks and demonstrating empathy.
  • Seeking knowledge from various sources and learning from past experiences for personal and professional growth.
  • Maintaining uniform standards consistently.

Please note that the company verifies every applicant's eligibility to work in the United States through the E-verify system. Additionally, to ensure the safety of guests and team members, a background check will be conducted upon hiring. The outcomes of the E-verify and background check may influence employment decisions. We appreciate your understanding and compliance with these requirements.