Field Technical Specialist

2 weeks ago


Crookston, Minnesota, United States New Flyer Full time
Job Summary

We are seeking a highly skilled Field Technical Specialist to join our team at New Flyer. As a key member of our technical support team, you will be responsible for providing technical product support to assigned fleets, including in-field technical investigation, maintenance of technical issue logs, and compliance with company policies.

Key Responsibilities
  • Investigate technical issues with suppliers and maintain logs on technical issues
  • Assist in warranty situations and gather product failure information
  • Understand and organize ECN/EAD information and provide technical insight into our product as needed
  • Perform Diamond 1 investigations and review ITSs for technical or practical errors
  • Maintain a toolset sufficient to do repair work on New Flyer buses
  • Write technical summary reports and gather and communicate data on field technical issues
  • Communicate general information on product reliability to the RPSM and write PPT presentations communicating details of technical issues
  • Complete standard documents such as expense reports and travel authorizations correctly
  • Report customer complaints quickly and arrange travel at least two weeks in advance as per NF travel policy
  • Travel to WPG as assigned and review iBus website regularly
  • Must be able to read, interpret and analyze CAN Data and problem solve with a heavy focus on customer service
Requirements
  • 2-year Technical College or equivalent
  • Heavy duty mechanical, electrical/electronic troubleshooting and EV experience
  • Computer-based service tools, CAN logger
  • Valid driver's license, CDL recommended but not required
  • Must be able to perform workmanlike duties similar to field technician
About Us

New Flyer is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.



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