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Technical Support Specialist

2 months ago

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Job Overview

The Graham Companies, a family-owned entity with a rich legacy of 90 years, has significantly influenced the South Florida region. Renowned for the establishment and growth of Miami Lakes, a sprawling 3,000-acre planned community, the company is the largest landholder in the Town of Miami Lakes, with diverse interests in residential, commercial, industrial, retail, and hospitality sectors. In addition to these ventures, The Graham Companies remains committed to agriculture, engaging in dairy, beef, and pecan orchard farming in various locations.

Are you passionate about technology and possess a strong problem-solving aptitude? We invite you to become a vital member of our IT Team as a Technical Support Specialist. In this capacity, you will play a crucial role in maintaining seamless technology operations within our organization. Your technical skills and customer service expertise will be essential in addressing a range of IT challenges, assisting end-users, and fostering a collaborative team atmosphere. If you are eager to embrace new challenges and contribute to our technological advancements, we encourage you to explore this opportunity.

Key Responsibilities:

  • Diagnostics: Utilize diagnostic tools to identify issues and apply troubleshooting utilities effectively.
  • Solution Implementation: Research and resolve problems, guiding users through corrective measures while familiarizing yourself with the software and hardware utilized by the organization.
  • Performance Maintenance: Ensure optimal workstation and network performance through preventative maintenance and thorough documentation of user interactions.
  • Issue Escalation: Prioritize and escalate complex issues to the appropriate technical staff as necessary.
  • User Support: Provide assistance and information to users, maintaining strong relationships across various departments.
  • Hardware and Software Management: Install, configure, and repair hardware and software, including desktop and laptop setups.
  • Help Request Handling: Manage incoming requests from users via phone and email, documenting essential information and building rapport with customers.

Qualifications:

  • A two-year degree from an accredited institution in computer science or a related field, or equivalent experience.
  • At least two years of experience in user support and troubleshooting computer systems.
  • Valid Florida Class E Driver's License and willingness to travel between office locations.
  • Availability for on-call duties as part of a rotating schedule.
  • A Bachelor's degree in computer science or a related field is preferred.

Skills and Abilities:

  • Comprehensive knowledge of computer systems and mobile devices.
  • Experience in diagnosing and resolving technical issues.
  • Strong understanding of operating systems and software applications.
  • Familiarity with cloud technologies and network administration.
  • Excellent documentation and communication skills.
  • Ability to prioritize tasks effectively in a fast-paced environment.
  • Customer-oriented mindset with a collaborative approach.
  • Fluency in English; bilingual skills (English/Spanish) are a plus.

Technical Proficiencies:

  • Basic networking knowledge required.
  • Proficiency in Microsoft Active Directory and Windows operating systems.
  • Experience with Office 365 and familiarity with Apple OS is advantageous.
  • Knowledge of remote support tools and ticketing systems is preferred.

Work Schedule:

  • Standard hours from 8:30 AM to 5:30 PM.
  • This position is office-based.

Benefits:

  • Comprehensive medical, dental, and vision insurance.
  • Company-paid life and disability coverage.
  • 401(k) plan with a matching contribution.
  • Employer-funded pension plan.