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Technology Support Specialist

2 months ago

Boston, Massachusetts, United States OneVision Resources Full time
About the Role

We are seeking a highly skilled and passionate Technology Support Specialist to join our team at OneVision Resources. As a key member of our support team, you will be responsible for providing instant triage and remote troubleshooting support to end-users experiencing challenges with their home technology.

Key Responsibilities
  • Provide expert-level technical support for smart home systems, including audio, video, networks, lighting, thermostats, access control, cameras, and phone systems.
  • Assess situations in the moment and make quick, appropriate decisions to resolve issues.
  • Document issues, steps taken to diagnose, and workarounds provided.
  • Assess urgency in an empathetic manner to ensure efficient and effective follow-up.
  • Learn best practices for providing support, troubleshooting technology, and maintaining good data.
Requirements
  • At least basic experience and/or working knowledge of AV systems and smart-home systems.
  • Genuine passion for problem-solving and customer service.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Self-starter mentality and eagerness to learn.
What We Offer
  • Competitive wages ($22-$27/hour).
  • Amazing benefits package.
  • Supportive work-from-home environment.
  • Opportunities for professional growth and development.
Our Culture

We value teamwork, empathy, and a commitment to excellence. If you're passionate about technology and customer service, and thrive in a fast-paced environment, we'd love to hear from you.