Client Services Associate
3 weeks ago
The Client Services Associate represents Saks Fifth Avenue's ideals of service and quality to the customer. This position responds to all assigned customer escalations, ensuring a timely response and resolution to issues, ensuring the customer's overall Saks Fifth Avenue experience is a positive one.
Key Responsibilities- Handle in-store and telephone inquiries in a prompt, professional and courteous manner while working to ensure first call resolution with every inquiry.
- Input and/or update data and file information efficiently and accurately.
- Ensure all inquiries resolved in accordance with department and HBC policies, procedures and standards.
- Assist in the achievement of department and company results by always being conscious of priorities and the needs of the department.
- Maintain an acceptable attendance and punctuality record including adherence to schedule.
- Liaise with internal departments.
- Strong written communication skills.
- Superior verbal communication and interpersonal skills with the ability to diffuse an emotional situation.
- Ability to respond to customers, co-workers, and Management in a professional and courteous manner.
- Strong math skills (i.e. percentage calculations).
- Possess a mix of creative and strategic abilities.
- Have an understanding of and passion for client service and both effective and elevated communication.
- You possess a positive, solution-oriented, and customer-focused mindset.
- You thrive in a fast-paced environment with the flexibility to adapt to change.
- Collaborative - should be able to work with peers across multiple business verticals.
- Act as a liaison for the client and have the ability to develop relationships and address all client needs.
- Able to quickly assess customer needs in terms of: special occasion, vendors/product of interest, special language needs, how much time customer has, etc.
- Always portrays a professional and polished demeanor demonstrating confidence and a positive attitude.
- You are passionate about selling and have the innate ability to convert an inquiry into a selling moment.
- Minimum of 1-2 years relevant experience working in hospitality, luxury retail or servicing clients.
- A passion for providing a seamless and elevated experience for the client.
- Knowledge of international designers and contemporary brands in menswear, women's wear, accessories, footwear, & beauty.
- Strong understanding of company brand.
- Ability to understand a customer's concerns and quickly determine solutions with limited supervision.
- Available to work a flexible schedule that includes nights, weekends, and holidays.
- Has the ability to interact professionally and respectfully with people.
- Be part of a world-class team; work with an adventurous spirit; think and act like an owner-operator.
- Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate.
- A culture that promotes a healthy, fulfilling work/life balance.
- Benefits package for all eligible full-time employees (including medical, vision and dental).
- An amazing employee discount.
The starting hourly rate for this position is between $24.26 per hour. Factors which may affect starting pay within this range may include market, skills, experience and other qualifications of the successful candidate.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).
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