Client Service Associate

2 weeks ago


New York, New York, United States SPS-North America Full time
Job Title: Client Service Associate

At SPS-North America, we are seeking a highly skilled and detail-oriented Client Service Associate to join our team. As a key member of our Business Service Center, you will be responsible for providing exceptional office and mail services, ensuring the smooth operation of our daily functions.

Key Responsibilities:
  • Provide 5-star customer service to all employees, responding to inquiries and resolving issues in a timely and professional manner.
  • Manage incoming and outgoing mail, packages, and shipments, ensuring accurate tracking and delivery.
  • Perform duties associated with shipping and receiving, including processing and verifying packages, and notifying employees of incoming deliveries.
  • Act as a point of contact for employees on mail and package inquiries, providing assistance and guidance as needed.
  • Perform daily maintenance and upkeep of office equipment, including copy machines, printers, and other devices.
  • Submit work orders for repairs and maintenance, and ensure that all equipment is functioning properly.
  • Assist with meeting room and conference room set-ups, and perform light maintenance and cleaning duties as assigned.
  • Monitor office supplies and replenish as needed, ensuring that all areas are well-stocked and organized.
  • Provide exceptional customer service to clients, responding to inquiries and resolving issues in a timely and professional manner.
Requirements:
  • High School Diploma (or equivalent) required.
  • 1+ years prior work experience preferred.
  • Excellent organizational and time management skills, with the ability to multitask and prioritize tasks.
  • Strong verbal and written communication skills, with the ability to interact with employees at all levels.
  • Ability to work independently and as part of a team, with a strong focus on customer service and satisfaction.
  • Physical ability to lift and move packages, and to stand for long periods of time.
What We Offer:
  • A competitive salary and benefits package, including medical, dental, and vision insurance.
  • A comprehensive training program, with opportunities for career growth and advancement.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • A range of employee benefits, including paid time off, holidays, and a 401(k) plan.

We are an equal opportunity employer, committed to diversity and inclusion in the workplace. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.



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