Customer Information Specialist I

4 weeks ago

Jackson, Mississippi, United States Trustmark Full time
{"Overview": "At Trustmark, we are seeking a highly organized and detail-oriented Customer Information Specialist I to join our team. This role is responsible for creating and updating records within our customer information system and communicating with associates to perfect the data collected. The successful candidate will have strong time management skills, be able to work independently, and have a customer-focused mindset.", "Responsibilities": "
  • Receive and index documents for customer records by preparing documents for scanning, scanning documents, and verifying quality of digital images.
  • Review index work items to identify specific types and classifications of documents to allow accurate retrieval.
  • Determine when work items cannot be processed and reject documents back to originator with appropriate communication.
  • Review new submissions of documents to perform data entry and determine indexing and scrubbing of items.
  • Image and store images according to organization guidelines.
  • Troubleshoot and adjust software/equipment when necessary.
  • Verify and process address changes for customer records/accounts on an hourly basis as assigned.
  • Enter and remove account status codes.
  • Complete different types of work items in various electronic queues.
  • Determine when necessary to cite exceptions for work items.
  • Manage daily work activities or projects to ensure maximum productivity.
  • Provide support for internal associates related to CIS and deposit account function.
  • Communicate with Branch/Retail Associates and other departments as needed to resolve issues.
  • Cross train in other areas to assist as needed.
", "Qualifications": "
  • High School diploma or GED equivalent.
  • Strong time management and organization skills with the ability to prioritize daily duties/responsibilities.
  • Self-motivated with ability to work independently and little supervision but also work in, and contribute to, a team environment.
  • Ability to perform repetitive tasks and maintain focus.
  • Ability to retain information and maintain a high level of accuracy.
  • Good communication skills with the ability to learn quickly, meet strict deadlines.
  • People oriented with customer focus.
  • Basic computer skills.
  • Basic knowledge of banking documents.
", "Preferred Qualifications": "
  • Prior background in data entry/operations/customer service.
  • Working knowledge of bank or deposit operations processes and functions.
  • Experience adhering to policies, procedures, regulatory requirements, and instructions.
  • Advanced computer skills and MS Office skills (Word, Excel, Outlook).
", "Language": "en-US"}

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