Customer Service Representative

1 week ago


East Peoria, Illinois, United States Lowe's Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. As a key member of our store team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience for our customers, and supporting the overall success of our store.

Key Responsibilities
  • Provide exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
  • Assist customers in locating products, answering questions, and providing product information.
  • Process transactions, handle returns, and resolve customer complaints in a fair and efficient manner.
  • Work collaboratively with other team members to achieve sales goals, maintain a clean and organized store environment, and ensure a positive customer experience.
  • Participate in visual merchandising, inventory management, and other store-related activities as needed.
Requirements
  • 6 months of experience in a retail or customer-facing role.
  • Ability to work a variety of shifts, including mornings, afternoons, and evenings, including weekends and holidays.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
  • Basic math skills and accuracy with handling cash and operating a point-of-sale system.
  • Ability to lift up to 25 pounds and stand for long periods.
What We Offer

We offer a competitive hourly rate, opportunities for advancement, and a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and 401(k) matching.

Lowe's is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.



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