Customer Service Representative

1 week ago


East Peoria, Illinois, United States Genuine Parts Company Full time
Job Summary:

As a Customer Service Representative at Genuine Parts Company, you will play a vital role in ensuring customer satisfaction by processing orders accurately and efficiently. This position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. You will work closely with customers to understand their needs, source products, and negotiate prices to maximize profit. Additionally, you will be responsible for expediting backorders, handling customer returns, and minimizing branch freight costs. If you have excellent customer service skills, a strong work ethic, and a passion for sales and inventory management, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
  • Process customer orders accurately and efficiently
  • SOURCE products to meet customer needs
  • Negotiate prices to maximize profit
  • Expedite backorders and handle customer returns
  • Minimize branch freight costs
  • Interact with customers to understand their needs and provide excellent service
  • Work closely with suppliers to obtain pricing and product information
  • Participate in training sessions to continue professional growth and development

Requirements:
  • High school diploma or equivalent required
  • Excellent customer service and communication skills
  • Ability to multitask and work in a fast-paced environment
  • Strong attention to detail and organizational skills
  • Good driving record required

Benefits:

Motion Industries offers an excellent benefits package, including options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay. We are an equal opportunity employer and welcome applications from diverse candidates.

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