Senior Training Specialist for Preferred and Small Business Banking

3 weeks ago

Phoenix, Arizona, United States Western Alliance Bank Full time
Job Title:
Senior Training Specialist for Preferred and Small Business Banking Location:
CityScape Job Summary:
As a Senior Training Specialist for Preferred and Small Business Banking, you will play a crucial role in delivering training programs across multiple formats, both virtually and in-person, to support Client Service and Branch Banking teams. You will be responsible for delivering engaging, effective training experiences that enhance product, service, and technical expertise, with a particular focus on deposit and treasury management products.
Your ability to deliver high-impact training in diverse settings will be instrumental as you deliver comprehensive learning initiatives that empower our teams to achieve sales, service, and operational excellence. Working closely with the Training Manager and team, you will deliver dynamic learning solutions that meet the evolving needs of our workforce.
Collaboration with cross-functional teams will be key as you leverage your knowledge of products and services to ensure ongoing development across all levels of the organization. Your facilitation skills, combined with your focus on creating impactful learning experiences, will foster a culture of continuous improvement and professional growth.
In this role, you will ensure training deliveries enhance employee skills, support system adoption, and elevate service standards-ultimately contributing to exceptional client experiences. Key Responsibilities:
  • Deliver targeted training programs: Collaborate with the Training Manager and team to prioritize the delivery of high-impact training across multiple formats, ensuring operational processes are improved and risks are addressed.
  • Foster stakeholder collaboration: Build and maintain strong professional relationships with key stakeholders and subject matter experts in Treasury Management, Product, Service, Operations, IT, and third-party services to support the delivery of effective training.
  • Enhance the training experience: Continuously identify opportunities to elevate employee learning by delivering content in a way that is engaging, relevant, and practical, whether in virtual or in-person settings.
  • Ensure content accuracy and compliance: Work closely with operations and product experts to ensure that training materials are accurate, up-to-date, and aligned with regulatory, legal, and internal policies.
  • Support program improvement: Actively participate in training program assessments, collaborating with the Training Manager to address feedback and implement changes that improve the training experience, processes, and outcomes.
Requirements:
  • High School Diploma or equivalent work experience.
  • Preferred knowledge of Western Alliance Bank's products, services, regulations, policies, and procedures, with an emphasis in Treasury Management products.
  • Preferred strong written and verbal communication skills.
  • Preferred advanced proficiency utilizing the Microsoft Office suite including Word, Excel, PowerPoint, and Visio.
  • Strong analytical and critical thinking skills.
  • Strong, sophisticated written and verbal communication skills.
Benefits:
We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career About the Company:
Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR or call . When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

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