Theatre Operations Leader

1 month ago

Atlanta, Georgia, United States AMC Theatres Full time

Job Summary

As a Theatre Operations Leader at AMC Theatres, you will play a key role in supporting the success of our theatres by delivering exceptional guest experiences and leading a team of crew members. You will be responsible for optimizing crew placement, assigning breaks and jobs, and reinforcing the Wardrobe 101 Standards with your team.

Key Responsibilities

  • Deliver superior service to AMC guests and lead a team of crew members to achieve this goal.
  • Optimize crew placement for each job function on a round-by-round basis to ensure efficient operations.
  • Assist with assigning breaks and jobs within an assigned area to ensure a smooth workflow.
  • Reinforce the Wardrobe 101 Standards with your crew to maintain a high level of professionalism.
  • Peer coach on sales pitches for AMC Stubs to help your team members improve their sales skills.
  • Resolve guest questions, concerns, and issues in a timely and professional manner.
  • Focus on delivering friendly, clean, and quick Overall Satisfaction (OS) drivers to ensure a positive guest experience.
  • Follow up on opening and closing duties, as well as Theatre Clean Up Program (TCUP), Kitchen Clean Up Program (KCUP), or MacGuffins Clean Up Program (Mac-CUP) assignments for the day.
  • Train and support theatre crew to execute, coach, monitor, and assist coordination of Safe and Clean protocols.
  • Oversee line checks, stocking, Freestyle/condiment areas, and back bar/hot foods assembly to ensure a smooth and efficient operation.
  • Distribute banks (box office, concession, guest service, and arcade) to ensure that all areas are adequately staffed.
  • Provide change, as needed, using remote supply bank or floor safe to ensure that guests receive their change promptly.
  • Pull cash from drawers and drop boxes and hand to a manager/supervisor to support timely drops.
  • Distribute inventory to support the Food & Beverage stand to ensure that all areas are adequately stocked.
  • Secure inventory during theatre closing to prevent loss or damage.
  • Restock CAABOs (Cash Accepting Automated Box Offices) with monetary supplies to ensure that all areas are adequately stocked.
  • Assist with inventory processes and stock room organization to ensure that all areas are adequately stocked.
  • Assist with voids, refunds, seat blocking, and line management to ensure a smooth and efficient operation.
  • Assist with maintenance needs, as necessary, to ensure that all areas are in good working order.
  • Assist with marketing change out of posters, standees, handouts, etc. to ensure that all areas are adequately promoted.
  • Assist in booth operations to ensure that all areas are adequately staffed.
  • Assist with Radiant performance scheduling to ensure that all areas are adequately staffed.
  • Perform actual crew functions, as business levels require, to ensure a smooth and efficient operation.
  • Perform other duties as directed by management (must align with Crew Access Policy) to ensure that all areas are adequately staffed.
  • Maintain regular personal attendance for all scheduled shifts to ensure timely performance of duties.
  • Uphold AMC's Business Practice Standards and ensure compliance with company programs to ensure a positive guest experience.

Requirements

  • Excellent guest service skills to deliver a positive guest experience.
  • Ability to communicate and work effectively with guests in a high-volume setting.
  • Effective leadership and interpersonal skills to lead a team of crew members.
  • Ability to work effectively with supervisors and co-workers to achieve a positive guest experience.
  • Ability to work with minimal supervision to ensure a smooth and efficient operation.
  • Ability to meet deadlines to ensure timely completion of tasks.
  • Trained and able to demonstrate competency in all crew positions to ensure a smooth and efficient operation.

Uniform

  • Provided by Theatre: Nametag, red t-shirt.
  • Provided by Associate: Black pants, slip-resistant black shoes, socks, black belt.

Equal Employment Opportunity

AMC and its subsidiaries are committed to equal employment opportunity and complies with all applicable federal, state, and local employment laws. AMC strictly prohibits and does not tolerate discrimination and will provide equal employment opportunities to all applicants without regard to an applicant's race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, military status, veteran status, genetic information, or any other reason prohibited by applicable federal, state, or local law, regulation, or ordinance.

Minimum Job Requirements

  • Age 16 or older (other location-specific age requirements may apply).

Requirements to be performed, with or without reasonable accommodation:

  • Standing, walking, lifting, twisting, and bending on a frequent basis.
  • Ability to lift up to 50 pounds and carry it up to 90 feet (or deposit into dumpster or trash compactor).

About AMC

AMC amazing. That's the promise we deliver to nearly 35,000 associates, 240 million guests domestically, and 350 million guests worldwide each year. AMC has propelled industry innovation since 1920, and we continue to innovate by delivering premium sight and sound, new and improved food and beverage options, and diverse content in our state-of-the-art theatres. We focus on delivering friendly, superior service to our guests. We lead by example, have fun, and give back to the communities in which we live and work. If you feel motivated and energized by our culture, and if you can name your three favorite movies in the next 30 seconds, then AMC may be the right place for you. We offer competitive compensation, excellent benefits, and an environment that encourages teamwork, inclusion, collaboration, and results.

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