Licensed Agency Customer Service Representative

4 weeks ago


St Louis MO USA, United States Ranson & Associates Defunct Full time
About the Role

We are seeking an experienced licensed Customer Service Representative to provide exceptional service to both Personal Lines and Commercial Lines clients at Ranson & Associates Defunct.

Key Responsibilities
  • Deliver Exceptional Customer Service: Build and maintain strong client relationships by delivering highly personalized and professional service.
  • Address Inquiries Efficiently: Address inquiries related to coverage, billing, claims, and products, ensuring adherence to agency protocols and best practices.
  • Enhance Customer Satisfaction: Implement best practices, including Personal and Commercial Insurance Reviews, rate adjustments, and claims management, to enhance customer satisfaction.
  • Process Changes with Precision: Process changes to existing accounts and policies with precision and efficiency.
  • Serve as a Liaison: Serve as a key liaison between customers, the agency, and various business partners.
  • Guide Customers through Claims: Guide customers through the claims process by connecting them with the appropriate Claims Department resources and ensuring their needs are met.
  • Coordinate Appointments: Coordinate and schedule appointments with both current and prospective clients.
Requirements
  • Active Property & Casualty License: Possess an active Property & Casualty license.
  • Demonstrated Experience: Demonstrate experience in agency customer service.
  • Exceptional Communication Skills: Possess exceptional communication skills.
  • Proficiency in Software Applications: Be proficient in PC software applications, including Excel, Office Suite, CRM systems, etc.


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