Customer Service Representative

3 days ago


St Louis MO USA, United States Nitor Billing Services LLC Full time
About Nitor Billing Services, LLC

Nitor Billing Services, LLC is a growing company that provides customer support and billing services to clients in the water and sewer utility space.

Job Summary

We are seeking a Customer Support Representative to join our virtual contact center team. As a CSR, you will be responsible for answering phone calls, responding to emails, and updating the online billing system with customer contact information.

Key Responsibilities
  • Answer phone calls and respond to emails from customers with questions about their accounts
  • Update the online billing system with customer contact information
  • Provide accurate and satisfactory answers to customer inquiries and concerns
  • Return calls and emails, and record all customer interaction in the customer information system
  • Update account information as needed, including adding phone numbers and emails to the customer information system
  • Provide account balance, invoice information, and payment information to customers
  • Deescalate situations involving dissatisfied customers with patience and support
  • Collaborate with other call center professionals to improve customer service
Requirements
  • Effective and professional communication skills, both written and oral
  • Exceptional customer service skills, including active listening skills and the ability to remain flexible and calm in high-pressure situations
  • Troubleshooting and problem-solving skills
  • Strong organizational skills, including the ability to prioritize issues for escalation to management
  • Ability to work with web-based email and office software
  • Ability to work in multiple technology systems to provide service to customers
  • One year of experience in a customer-facing role
What We Offer

Nitor Billing Services, LLC offers a laptop with necessary software, a headset, a keyboard, and a mouse. We provide a flexible and remote work environment, and our company hours of operation are 24/7.



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