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Consumer Loan Operations Manager

2 months ago


Raleigh, North Carolina, United States Local Government Federal Credit Union Full time
About the Position

The Consumer Loan Operations Manager will serve as the subject matter expert for all consumer and residential real estate loan booking and servicing utilizing the loan core system. This role will collaborate with various business units that interact with consumer loans or consumer loan-related functions, including research, lien perfection, reporting, and tracking processes, as well as resolving consumer loan issues.

Key Responsibilities
  1. Team Leadership: Lead and manage a team of consumer loan specialists, ensuring department objectives, staffing, and internal department training needs are met. Provide expertise and support to other departments as necessary.
  2. Loan Account Maintenance: Perform loan account maintenance and servicing, balancing, and reporting processes, including proficiency in GL reconciliation and transactions.
  3. Product Maintenance: Assist in maintaining existing consumer credit products in the Credit Union's core system and lending operating system to ensure alignment.
  4. Data Accuracy: Ensure the accuracy of data maintenance, file maintenance, tickler maintenance, payoff calculations, required reporting, and compliance with operating procedures, policy, and regulations.
  5. Transaction Management: Manage consumer HELOC real estate closings/transactions to ensure correct structure, loan documentation, and loan boarding into the core system. Manage the fulfillment closing team associated with HELOC real estate closings.
  6. Compliance and Regulations: Participate in consumer and RE loan documents in multiple lending jurisdictions, lien filing, and titling, and vehicle and RE insurance, taxes, and escrow.
  7. Product Exceptions: Recognize product exceptions to all consumer loans and work to resolve.
  8. Process Improvement: Create and/or amend as necessary loan servicing processes, procedures, policies, and systems with knowledge of all consumer-related regulations related to real estate and non-real estate consumer loans.
  9. Operational Review: Identify and implement cross-functional process improvement opportunities. Participate in the review and recommendations of operational systems and procedures.
  10. Compliance and Audits: Ensure compliance with all applicable laws and regulations concerning consumer loan servicing of real estate and non-real estate products. Prepare for and assist with coordinating internal/external audits pertaining to consumer credit products.
  11. Leadership and Communication: Display integrity, self-awareness, courage, and respect for staff while ensuring learning agility and flexibility. Communicate and delegate effectively, working collaboratively and creatively in a team-oriented environment.
Requirements
  1. Experience: Minimum 7-9 years of consumer loan real estate and non-real estate experience, including 1-3 years of management experience.
  2. Knowledge: Experience with consumer loan and documentation procedures, policies, regulations, and laws, including knowledge of bankruptcy and consumer law.
  3. Skills: Ability to multi-task, prioritize, and accept change and function in a team environment. Ability to function in a consumer business office environment and utilize standard office equipment.
  4. Education: Bachelor's degree in finance, accounting, economics, business, or a related field required.
  5. Preferred Qualifications: Minimum of 2-3 years of Credit Union credit experience. Possess strong analytical and computer skills. Ability to be resourceful and remain flexible.