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Client Support Specialist
2 months ago
Client Support Specialist
- Execute customer service responsibilities including processing client orders, monitoring product availability, and addressing any concerns regarding customer inquiries promptly.
- Accurately invoice and verify accounts in a timely manner.
- Ensure inbound receipts are verified for correctness.
- Foster and sustain professional relationships with customers.
- Produce customer reports upon request (e.g., weekly, monthly billing reports).
- Collaborate with the warehouse team to coordinate product availability and daily shift schedules.
- Work alongside Operations on special client requests, expediting as needed.
- Act as the primary point of contact for resolving customer issues.
- Maintain organized and comprehensive documentation.
- Partner with Inventory and Operations to investigate inventory discrepancies and misplacements.
Essential Qualifications (Knowledge, Skills, Abilities):
- Outstanding verbal and written communication abilities.
- Exceptional organizational skills, with the capacity to multitask and prioritize tasks effectively.
- Proficient in computer applications, including Microsoft Office Suite.
- Basic mathematical skills.
- Ability to lift a minimum of 20 lbs., with weight potentially varying based on facility requirements.
This role offers an excellent opportunity to embark on your career journey within the organization. Achieving success in this position paves the way for increased responsibilities and promotional opportunities. A career with the company begins with understanding the business and recognizing how each team member contributes daily to meet customer needs. Moreover, you will play a vital role in the company's growth and development as we strive to be a leading employer in the industry. We value your input and are committed to ensuring your ongoing development and engagement as we expand our operations. Working with us is both energizing and fulfilling, as we prioritize respect and care for our team members.
The company is dedicated to adhering to all workplace discrimination and unlawful harassment regulations. We do not discriminate against any applicant based on protected statuses under federal, state, and local laws.
Employee Benefits
The company offers a safe, stable, and reliable work environment, competitive compensation, excellent health and dental benefits, a 401K plan, paid time off, and sick leave.
About Our Organization
At the company, we share a common goal: transforming the food supply chain to reduce waste and contribute to feeding the world. This shared purpose drives our actions across all levels of the organization, from the warehouse to the executive office. The work we undertake is meaningful, and our team members are passionate about the positive impact they make every day. Helping to feed the world is not just a job for us; it is a mission we embrace daily. The company stands as one of the leading temperature-controlled logistics providers globally. Guided by our core values, we are reimagining the global food supply chain. We assist clients ranging from Fortune 500 companies to small family-owned businesses in enhancing efficiency and safeguarding the integrity of their temperature-sensitive supply chains. In recognition of our innovative approaches, the company was honored as a top Data Science organization on Fast Company's annual list of the World's Most Innovative Companies in 2019.
