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Customer Service Associate at Airway Fun Center

2 months ago

Portage, Michigan, United States Airway Fun Center Full time
Job Overview

We are seeking a dedicated Customer Service Associate to enhance our guest experience at Airway Fun Center. The ideal candidate will possess excellent communication abilities and a strong work ethic. In this role, you will engage directly with patrons to address their needs, respond to inquiries, and provide exceptional support.

Key Responsibilities:

  • Assist customers through various communication channels including phone, email, and face-to-face interactions.
  • Propose innovative ideas to enhance customer service.
  • Participate in regular team meetings to discuss strategies and improvements.
  • Build strong relationships with guests to foster loyalty.
  • Encourage feedback through surveys to better understand customer satisfaction.
  • Make suggestions to management aimed at improving the overall customer experience.

Employee Benefits:

  • Complimentary Bowling
  • Access to Free Attractions
  • Discounted Go Kart Rides
  • 25% Discount on Food
  • 401K Options Available

Qualifications:

  • Must be at least 18 years of age.
  • Ability to take detailed notes and adapt to various situations.
  • Maintain a positive and proactive attitude.