Veterinary Client Care Specialist

4 days ago


Arlington, Tennessee, United States Banfield Full time

Job Summary

The Client Service Coordinator plays a vital role in driving the flow of clients and pets through our hospital, ensuring superior client care and maximizing the productivity of our veterinary medical team. This position requires excellent communication and organizational skills, as well as the ability to provide exceptional service to our clients.

Key Responsibilities

  • Recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
  • Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
  • Provide professional, efficient, and exceptional service at all times, including welcoming clients and pets, ensuring they are comfortable in the hospital, and educating them about their pet's health.
  • Assist incoming clients by completing required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
  • Assist outgoing clients by providing all necessary instructions, information, and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products, and scheduling future appointments.
  • Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures.
  • Conduct administrative functions as necessary.

Requirements

  • Ability to multi-task and manage multiple tasks at one time.
  • Excellent communication and organizational skills.
  • Ability to provide exceptional service to clients.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Basic computer skills and ability to learn new software.


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