Client Service Liaison
2 weeks ago
We are seeking a highly skilled and dedicated Client Service Coordinator to join our team at Banfield. As a Client Service Coordinator, you will play a vital role in driving the flow of clients and pets through our hospital, maximizing the productivity of our veterinary medical team, and ensuring exceptional client care.
Key Responsibilities:- Live and exemplify the Five Principles of Mars, Inc. within self and team.
- Actively promote hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
- Maximize the number of pets seen by the hospital team through efficient and productive hospital operations.
- Provide professional, efficient, and exceptional service at all times, including welcoming clients and pets, ensuring their comfort, and educating them about their pet's health.
- Assist incoming and outgoing clients with necessary documentation, information, and instructions.
- Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures.
- Conduct administrative functions as necessary.
- Ability to multi-task and manage multiple tasks under distracting conditions.
- Exceptional written and verbal communication skills.
- Strong organizational and problem-solving skills.
- Ability to identify, analyze, and solve problems.
- Strong client service skills and ability to provide attentive, courteous, and informative service.
- Ability to accurately and consistently follow instructions and provide directions.
- Basic mathematical skills and ability to compute rate, ratio, and percent.
- Comfortable and confident use of a computer and specialized software, including Microsoft Word, Excel, Access, and Outlook.
Banfield is a global leader in the pet care industry, dedicated to providing high-quality products and services to our customers. Our company values include a commitment to excellence, innovation, and customer satisfaction.
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